Service and Support Engineer

We are looking for an experienced Service and Support Engineer to perform installation, preventative maintenance and service on Refeyn instruments both in house and at customer sites, and to assist with installations where necessary.

Responsibilities:

• Perform annual preventative maintenance visits on installed instruments
• Repair instruments both on customer sites and in house within the required time frame
• Provide remote support to customers, sales and applications team in case of immediate service issues
• Install instruments and AutoMP retrofits where required
• Coordinate and conduct basic user training
• Contribute to ongoing efforts to improve service and training documentation/procedures
• Liaise with Manufacturing and R&D (hardware and software) teams to improve instrument reliability
• Contribute to service data collection
• Assist with service stock management
• Take responsibility for data and record keeping for installed instruments
• Work with Manufacturing team to ensure instruments are delivered to the customer on time, as required
• Assist Manufacturing on occasion 

Candidate requirements:

• BSc or Masters Degree in Engineering/Physics
• Use of sensitive scientific equipment – 3 years
• Customer facing interaction – 1 year 

Why work for Refeyn?

Compensation and core benefits

• We anticipate a salary between 65.000 and 75.000 € for this role, depending on the candidate’s experience.
• 30 days holiday per year in addition to public holiday
• Life and disability insurance
• Birthday vouchers, employee recognition scheme and full access to the Thrive mental health app with in-app therapy 

Supporting your Development

All employees receive access to Linkedin Learning which offers thousands of courses to support their personal and professional development. We also run frequent training sessions on both hard and soft skills.

Values-Led 

Refeyn is committed to celebrating each other’s differences and creating a dynamic, driven and diverse culture where everyone can flourish. We are proud to have been awarded Committed Status by the Inclusive Employers Standard in 2024 and are working hard to create a safe and empowering environment for all.

We firmly believe that there is great strength in building teams with different voices, experiences, perspectives, and backgrounds so that we can continue to share the team workload and enable our customers to succeed, and we welcome applicants from all sections of society to join us on our mission to transform analytical workflows using the power of light.