Customer Success Engineer

You are an accomplished Python developer, you know your way around API’s, have a strong handle on integrating SaaS solutions and you thrive on customer interaction. Are you ready to make your mark on future-proof software?

We are Preservica and our groundbreaking active digital preservation solutions are at the razor’s edge eliminating the challenge of file obsolescence, data ROT and more, addressing the need for smart digital preservation technology. Our award-winning software is used by leading businesses, archives, libraries, museums and government organisations across the globe.

We are world leaders and proud of our achievements – but to stay ahead we need the brightest and most talented commercial and technical innovators to join our professional services team and right now we are looking for a solid Solutions Architect / Integration Engineer.

 

The Role 

Working closely with new customers and their IT teams across a range of commercial and government sectors, your key role will be the successful uptake and integration of their legacy archive into Preservica’s Active digital preservation solution.

You will take the lead in the upload and ingest of large volumes of digitized and born digital content, configuring roles and security and integrating and mapping to catalogs and metadata standards

Ideally with a background in records management or SaaS service integration, you will have established real-life best practice workflows, ingest routines and data/metadata mapping, using custom scripts and APIs. Equally you will have sound project management skills, and a customer centric can-do attitude.

 

Responsibilities: 

• Leverage archiving best practices and process frameworks, to drive continual process improvement. 
• Create scripts to support customer specific use cases.
• Utilize APIs.
• Stay abreast of trends in digital archiving, data management, technologies, sourcing, policies, procedures, and other external changes that could have an impact on client operations.
• Achieve high levels of Customer satisfaction in the utilization of our SaaS products.
• Act as escalation point for all requests and incidents and communicate appropriately to customers and internally

 

What We Look For: 

• Previous hands-on experience with records management systems or digital archiving solutions or similar.
• Proficiency in any scripting languages; Python, Bash or similar.
• Practical understanding of REST, API’s, SDK’s etc.
• Experience with XML.
• Familiarity with MODS, METS, PREMIS and other metadata standards relevant to digital preservation and libraries. (We can teach you this)

 

The personal qualities required for this role are: 

• Strong customer service approach mind-set
• Ability to manage change effectively and takes responsibility for the performance and results of people or process
• Strong communication and reporting skills
• Ability to develop good relationship with stakeholders

 

Location:

This role can be operated remotely from a base within Eastern or Central time zones. Our office is located in Boston MA.

What We Offer: 

As our business continues to grow we believe in investing in our people and giving them the support and tools to keep us on track. As well as a competitive salary and benefits package, we offer tangible career development opportunities and dedicated training time to support professional growth.  

Preservica is an equal opportunities employer.