Customer Success Engineer - Associate

You are an accomplished Python developer, you know your way around API’s, have a strong handle on supporting or configuring SaaS solutions and you thrive on customer interaction. Are you ready to make your mark on future-proof software?

We are Preservica and our groundbreaking active digital preservation solutions are at the razor’s edge eliminating the challenge of file obsolescence, data ROT and more, addressing the need for smart digital preservation technology. Our award-winning software is used by leading businesses, archives, libraries, museums and government organisations across the globe.

We are world leaders and proud of our achievements – but to stay ahead we need the brightest and most talented commercial and technical innovators to join our professional services team and right now we are looking for a solid Technical Success  / Integration Engineer.

 

The Role 

Working as part of the integration team with new customers and their IT teams across a range of commercial and government sectors, your key role will be the successful uptake and integration of their legacy data into Preservica’s Active Digital Preservation solution.

You will be hands on in the upload and ingest of large volumes of digitized and born digital content, configuring roles and security and integrating and mapping to catalogs and metadata standards

Ideally with a background in either technical support or customer success within a records management or SaaS service environment, you will be familier with real-life best practice workflows, ingest routines and data/metadata mapping, using custom scripts and APIs. Equally you will have sound customer centric skills and a positve can-do attitude.

 

Responsibilities: 

• Lead portions of customer onboarding projects, including data ingest and metadata mapping.
• Develop and maintain scripts (Python, PowerShell, or similar) to automate customer workflows.
• Work with APIs to support integrations
• Collaborate with senior team members to troubleshoot and resolve customer issues.
• Contribute to customer satisfaction by providing clear communication and timely support.
• Document processes and contribute to knowledge base articles for both customers and internal teams.
• Stay curious about emerging trends in digital archiving and SaaS integration.

 

What We Look For: 

• 5 years of professional experience in a technical support, customer success, or IT role
• Working knowledge of Python or another scripting language.
• Familiarity with APIs, XML, JSON, or other structured data formats.
• Understanding of metadata standards or digital archiving concepts (preferred but not required).
• Strong analytical and troubleshooting skills.
• Excellent communication skills and a customer-first mindset.
• Ability to work independently and as part of a team.

 

Location:

This role can be operated as a hybrid role with monthly days in our Abingdon office.

What We Offer: 

As our business continues to grow we believe in investing in our people and giving them the support and tools to keep us on track. As well as a competitive salary and benefits package, we offer tangible career development opportunities and dedicated training time to support professional growth.  

Preservica is an equal opportunities employer.