Country Administrator – Cameroon

What is the role?

We are hiring a Country Administrator in Cameroon to support our local operations and provide essential administrative, logistical, and operational support to the Country Manager and broader team.
As Country Administrator, you will act as the operational backbone of our activities in Cameroon, combining responsibilities across office management, executive support, and regulatory coordination. You will liaise with local stakeholders (banks, telcos, regulators, suppliers) and support the day-to-day functioning of the office, while maintaining high standards of compliance, documentation, and communication.

This is a highly versatile role that requires initiative, precision, and discretion.

The role is open to applicants based in Douala, and requires fluent proficiency in both French and English.

Your main duties will include: 

• Serve as the main administrative point of contact for pawaPay’s operations in Cameroon.
• Support the Country Manager by managing calendars, scheduling meetings, preparing documentation, and following up on key actions.
• Manage all office logistics: supplies, vendors, utilities, and coordination of local services.
• Handle official correspondence and ensure proper filing of contracts, invoices, and internal documentation.
• Maintain up-to-date administrative files and operational tracking dashboards.
• Act as the primary liaison with local banks for all account maintenance and related matters.
• Ensure timely and accurate tax filings and compliance obligations, in coordination with the Group Finance team.
• Support regulatory reporting as required by local authorities or pawaPay Group.
• Schedule, coordinate and attend meetings with key stakeholders such as regulators, telcos, or external vendors.
• Handle escalated issues from telcos or regulators and follow up promptly on unresolved matters.
• Coordinate closely with the pawaPay global support and legal teams for issue resolution and continuous process improvement.
• Provide operational support during high-priority requests or local incidents (including evenings or weekends if required).
• Represent pawaPay with professionalism and act as a brand ambassador locally.
• Execute ad hoc administrative or operational tasks as reasonably requested by the Group.

What is required of the ideal candidate

• Minimum 3 years of experience in administrative support, project coordination, or operations—preferably in fintech, telecom, or banking.
• Prior experience working with telcos, regulators, or banks is a strong plus.
• Excellent written and verbal communication in both English and French.
• Proven ability to manage multiple priorities with attention to detail.
• Self-motivated, organised, and able to take ownership of tasks through to completion.
• High level of professionalism, confidentiality, and discretion.
• Strong working knowledge of Microsoft Office or Google Workspace (Docs, Sheets, Calendar, etc.).
• Comfortable working in a remote and multicultural environment.
• Flexible and available for urgent support or escalations as needed.