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Account Manager
Remote
As an Account Manager at pawaPay, you will play a key role in fostering long-term, trusting relationships with clients, connecting with key stakeholders, and identifying growth opportunities within existing accounts. You will collaborate with cross-functional teams (sales, product, compliance, treasury etc)) to ensure client satisfaction and drive strategic growth.
Your main duties will include:
- Acting as the primary point of contact for a portfolio of clients, ensuring smooth communication and satisfaction with pawaPay services
- Developing and executing tailored business plans to optimise transaction volume and identify expansion opportunities
- Driving adoption of relevant products and services, such as FX swaps and market expansion solutions
- Providing performance insights, including transaction volume trends and revenue performance analysis, through detailed quarterly reports
- Conducting regular business reviews with clients to assess performance, track progress, and uncover new growth opportunities
- Monitoring key metrics such as client retention, revenue growth, and Net Promoter Scores (NPS) to measure client satisfaction and identify areas for improvement
- Acting as a liaison between clients and internal teams to resolve operational challenges and deliver a seamless customer experience
- Identifying trends and opportunities for further growth, collaborating with sales and marketing teams to drive new business
- Provide exceptional customer service, including timely responses to inquiries and requests
- Keep up-to-date with industry trends, market conditions, and competitive landscape.
You are a perfect fit if you have:
- 3+ years of proven work experience in account management or sales, preferably in the fintech or payments industry
- Ability to communicate, present and influence key stakeholders at all levels of the organisation, including executive and C-level
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- Ability to work independently and as part of a team
- Self-starter with a proactive and results-oriented approach
- Knowledge of the African mobile money payments landscape is considered an advantage.
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