IT Intern (f/m/d)*

YOUR MISSION:

We’re looking for a motivated and tech-savvy IT Intern to join our in-house technology team in Berlin. You’ll play a key role in supporting our day-to-day IT operations, helping to maintain and improve our internal systems, and ensuring our team has the tools and support they need to work effectively.

IN THIS ROLE YOU WILL:

• Be the go-to person for Parloa’s IT questions and tech hiccups, from setup to troubleshooting.
• Help onboard new colleagues with everything they need: devices, accounts, and access to our internal systems.
• Support the maintenance and improvement of our office IT setup (network, meeting room tech, printers, etc.).
• Assist in tracking and documenting hardware, software, and licenses.
• Get involved in automation and security initiatives that make Parloa’s internal IT smarter and safer.
• Keep things organized by contributing to clear documentation and IT best practices.

WHAT YOU BRING TO THE TABLE:

• You can work from our Berlin office a minimum of 4 days per week.
• You’ve got a basic understanding of computers & operating systems (macOS), and cloud tools like Google Workspace, Slack, or Notion.
• You’re curious, organized, and love solving problems.
• You’re comfortable communicating in English (German is a plus).
• Most importantly, you’re a team player who’s ready to learn and make a difference.

WHAT'S IN IT FOR YOU?

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Deutschland ticket, Urban Sports Club, Nilo Health, and weekly sponsored office lunches.
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days, and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights, and other social activities.

Your recruiting process at Parloa:

Meet your manager 

Why Parloa? 

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.