Business Intelligence Analyst

About Paloma Health

We aim to provide families with high-quality specialist NHS care within 4 weeks of GP referral. 

Our first service, children and young people’s autism assessments went live in November 2024, and we are launching ADHD assessments and treatment in 2025.

We were founded as we don’t think it is right that families are waiting 2-5 years for NHS children’s autism and ADHD assessments, and this crisis has recently been highlighted by the Children’s Commissioner for England: https://www.childrenscommissioner.gov.uk/blog/childrens-commissioner-warns-of-invisible-crisis-as-delays-and-inequalities-laid-bare-among-children-with-neurodevelopmental-conditions/

Neurodiversity services are our first step in tackling all NHS specialist care waiting lists. We will launch more NHS services soon, including memory assessment services

How is Paloma different?

• We are clinically led and Care Quality Commission (CQC) registered, with a friendly and approachable team
• We have built our own software platform to:
• Give our patients a more consumer-like experience of healthcare
• Free our clinicians from admin to focus on patient care
• Our strong culture, including transparency, a sense of community, and supporting staff career development
• The experience of our founders (Dr Mark Jenkins & Darshak Shah), who have previously built tech-enabled NHS obesity and ophthalmology services. Combined their previous companies have treated over 1 million NHS patients in the last 15 years!
• Being backed by leading healthcare investors (Triple Point Ventures and Heal Capital) allows us to move fast

The Opportunity

We seek a talented and passionate Business Intelligence (BI) Analyst to join our dynamic team.

In this role, you will build an understanding of our care pathways and work closely with our VP Technology and Engineering Team on our Data Warehouse to develop insightful data analysis and reporting that will help us improve care for our families, and drive business improvements. 

You will gain exposure to and work closely across our functions including Commercial, Finance, Product & Operations, and Clinical Quality to discover patient and business needs, and then build robust datasets, outputs and visualisations.

If you do well in this role, there is the opportunity to progress to Senior and Lead roles within our BI team, as you will be our first BI hire.

Responsibilities:

• Work with internal stakeholders to understand business data requirements and develop analysis, reporting and visualisation solutions.
• Understand existing data sources, links and Warehousing to perform insightful regular and ad hoc analysis to serve internal and external users.
• Innovate to make accessing BI reports easy and visually engaging, helping our teams get to insights faster.
• Proactively identify opportunities to improve data quality and automate processes.
• Own and operate the BI reporting calendar, balancing autonomy and collaboration.

About you

You are passionate about the power of data and enjoy bringing order into complex information through analysis and visualisation. You go beyond narrow analytical approaches and enjoy translating your insight into actions and change. You thrive in a fast-paced high growth environment, and can navigate ambiguity when it arises. You are a clear communicator, a collaborative team player, and above all care about our mission to make children's autism and ADHD assessments better and accessible to more patients.

Qualifications and experience:

Essential:

• Bachelor's or Master's degree in Computer Science, Data Science, or a related field
• Strong core skills in database querying and analysis using SQL
• Amazing Sheets and/or Excel skills
• Visualisation platform knowledge, whether it is Looker Studio, Power BI or others
• Experience in establishing and configuring data pipelines and IPaaS platforms
• At least 2 years of experience within a business, including having worked on data & analytics for user journeys (e.g. in software or business processes)

Desirable:

• Experience with Python and Jupyter Notebooks
• Familiar with document-based databases
• Experience working in a healthcare environment
• Familiarity with the NHS and reporting requirements

Why Join Us?
At Paloma Health, you’ll be part of a mission-driven organisation transforming access to healthcare for patients in England. We offer:

• A strong and positive culture prioritising staff well-being, transparency, and career development.
• Protected time and budget for team connection, learning, and community-building.
• £50,000 annual salary (negotiable based on experience) and share options in Paloma Health. We all benefit from our success!
• Annual salary reviews, 5% employer pension, and company laptop.
• A unique leave benefits package, including 25 days of annual leave, plus your birthday off, plus 10 days of paid sabbatical leave every three years.

Time commitment: Full time.

Location: We prefer hybrid (3 days/week) in our London office. We will consider flexible hybrid, including attending the office 1 day per month.

Reporting to: Darshak Shah, Executive Chair & lead for Finance & BI. 

Equality & Diversity: Paloma Health is an equal opportunity employer committed to diversity and inclusion within and throughout the application process. We do not discriminate based on protected characteristics.

Application process: Please apply via our website. The deadline for applications is end of day on Wednesday 30th April.

We understand that applying for a new job takes a lot of work, and we value your time. We are looking forward to reading your application.

Join us in revolutionising access to NHS children's autism and ADHD assessments in England!