Team Lead - Tech Operations

Technical Operations Team Lead

 

We are Teads.

Outbrain Inc. (Nasdaq: OB) and Teads S.A. combined on February 3, 2025 and are operating under the new Teads brand. The new Teads is the omnichannel outcomes platform for the open internet, driving full-funnel results for marketers across premium media.

About the opportunity

Teads is seeking a results-driven and highly technical and analytical Technical Operations Team Lead to join our Supply Operations team in New Delhi. 

 

The Supply Technical Operations Team Lead will undertake responsibilities such as local leadership, hands-on troubleshooting, testing, and integrating both programmatic and traditional supply. This role requires close collaboration with business and operational teams to deliver an exceptional customer experience. As a member of the New Delhi team, the Supply Technical Operations Team Lead must excel in building strong internal relationships with global operations teams and capable of managing own and team’s tasks autonomously.

What will you do?

As a Supply Technical Operations Team Lead, your mission will be to:

• Team leadership and management: mentor, drive teams performance, personal development, regular meetings/reviews, performance reviews and hiring process.
• Collaborate with other departments: oversee and bridge between support group internal and external stakeholders and form an escalation manager upon need
• Provide technical know-how and best practices to ensure successful technical implementation of programmatic and traditional supply.
• Facilitate the troubleshooting process by providing technical assistance to both Account Managers and clients.
• Resolve case tickets from the Supply Operations team’s queue and diligently troubleshoot product issues before escalating to the appropriate group.

What will you bring to the team?

• Leadership experience: 2 years of excellent leadership and team management skills. Managing teams (of 5 people or more).
• Custom Experience: Highly customer-focused with strong communication and interpersonal skills. Proven experience working with Asia-Pacific countries is a must
• Technical background: Proven track of prior experience in businesses that have developed and operated successful tech products.
• Manage good relationships with cross-functional teams and become a subject matter expert who leads by example and facilitates escalation.
• Web technologies knowledge: HTML, CSS, JavaScript.
• Integrations knowledge: RestAPI, HTTP protocol, JSON, knowledge with OpenRTB protocols, PostMan.
• Analytical skills: Sharp & fast thinker, proficiency in SQL.
• Communication skills: Fluent and proficient in English (verbal and writing) and ability to work collaboratively within a team to actively drive problems to resolution.

 

Advantage but not a must

• Education and Training: Bachelor’s degree in industrial and management engineering or in a similar discipline.
• Analyzing: Making data into business suggestions! Connect all relevant data points to a clear conclusion - familiarity with Hive, Vertica, MySQL, BQ, Redshift.
• Automation: Familiarity with scripting in Python, working with API, Testing. Knowledge about working with n8n is a plus.
• Troubleshooting: Good understanding of information system concepts to better understand possible problems in the production environment.
• Monitoring: Familiarity with reading, creating tracking reports, dashboards, graphs, monitoring changes within production environment, advantage - familiar Grafana, Druid.

• Ability to be a Project Owner, working simultaneously on multiple projects and delivering results while maintaining routine tasks.
• A natural team player who has an inclusive approach but also the ability to make key decisions based on experience.
• Capable of driving partners technical calls.

We care about you

• Competitive Compensations
• Snacks in office  
• Hybrid work model (work from office 3days a week )
• Company sponsored Medical/Life insurance with OPD
• Commute and Internet reimbursement (capped)

What are our recruitment process steps?

• Introduction & Interview call with our recruitment team
• Zoom interview with the Director, Supply Technical Support
• Home assignment
• Zoom interview with the SVP, Global Supply
• Local MD Interview