Job Application for ProdOps & Support Engineer at Optimove

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Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of ~500 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed.

We are looking for a talented and data-driven ProdOps and Support Engineer – an energetic self-starter and problem-solver with outstanding technical skills, and interested in growing and learning from the best.Responsibilities:

Monitor, maintain and support Optimove’s production environment
A key person for integration projects and requests from customers (data and application-oriented)
Investigate and debug ETL processes
Conduct data QA and analysis (Snowflake, MsSQL, BigQuery)
Perform configuration management
Create robust and scalable processes
Communicate directly with customers to solve technical issues

Requirements:

1+ years of experience
Proficient in written and spoken English
Outstanding technical skills
Experience with SQL
Fast learner looking to be exposed to, and to work with, new technologies
Strong interpersonal and communication skills
Team player with self-learning and problem-solving abilities
Agile, highly motivated, exceptional work ethics, ambitious, a super-multitasker and with a sense of responsibility to follow through on tasks
You should be able to talk about technology, even with non-technical people in a clear and coherent way
Ability to learn quickly in a fast-pasted environment, and come up with creative ideas for improvements
Technologies fascinate you – you must be familiar with software technologies (such as web and mobile SDK, APIs, SQL, JSON, HTML, JavaScript)
Strong attention to details and ability to effectively articulate technical challenges and solutions

Desired:

Experience working with enterprise-grade customers
Experience debugging issues in web applications – logs, networking, etc
Experience with monitoring tools (DataDog, Kibana, Elastic)
Understanding of networking terminologies and functionality such as DNS, http, ports etc...
Experience in SaaS B2b

ProdOps & Support Engineer

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