Field Application Scientist (NGS)

OGT is a leading global provider of clinical and diagnostic genomic solutions. We believe in creating products and partnerships that enable clinicians to deliver personalised healthcare to patients and that empower clinical researchers to develop the next generation of precision medicines.

An opportunity has arisen in our North America commercial team for a Field Application Scientist (NGS). 

You would be responsible for technical support and customer training for our SureSeq™ NGS library prep, panels, and software products as well as supporting the commercial team in a pre- and post-sales capacity. We seek someone who is a self-motivated, critical thinker capable of adapting quickly to fluid scenarios utilizing their technical expertise with the goal of providing high level customer service.

Your duties will include:

• Deliver training on OGT’s NGS products including targeted NGS workflow execution (DNA to sequencer) and software installation/use
• Provide technical support of NGS products, both wet lab and software
• Work collaboratively with the North American Commercial team in pre and post-sales scenarios for NGS products
• Work with Commercial, Marketing, R&D, Software, and Computational Biology teams to ensure the highest levels of customer service to accounts
• Provide customer requirements and feedback to facilitate Marketing, R&D, Software, and Computational Biology teams in development of future products
• Understand customer needs and application of products for NGS utilizing continual learning of technologies, products and marketplace
• Other duties and projects as assigned.

What we’re looking for in you:

Essential

• Bachelor’s degree or higher in Scientific Discipline
• Minimum of 3 years hands-On experience processing NGS manually and performing NGS data analysis
• Thorough knowledge of NGS applications/technologies and Molecular Biology techniques
• Software/IT literate
• Excellent written and spoken English, along with the ability to communicate clearly and concisely
• Customer service oriented
• Well organized in approach with good time management
• Effectively manage multiple tasks/accounts/priorities simultaneously
• A problem solver
• Able to work collaboratively with customers and colleague’s with excellent attention to detail
• Strong analytical and judgement skills
• Microsoft Office skills
• Remote employee based out of a home office
• Availability for minimum of 50% business travel to visit/support customers and attend appropriate exhibitions (ability to travel to Canada required and occasional travel to UK required).

Desirable

• 5 years hands-On experience processing NGS manually and performing NGS data analysis
• Experience with NGS Hybridization workflows
• Demonstrated NGS troubleshooting experience
• Sequencing run setup and configuration for Illumina Sequencers
• Experience with NGS sequencing metrics, results review and assessment
• Understanding of CAP, CLIA and other NA clinical lab accreditations.

In return you will receive:

• Competitive salary
• Company Bonus scheme
• Car reimbursement
• Pension Plan
• Healthcare Package.

Application is via CV & a one-page covering letter outlining your suitability for the role, salary expectations and notice period

Please note that we will need to establish your right to work during the recruitment process.