Solution Architect – Customer Engagements (Strategic Accounts)

Role Overview

We are seeking a customer-facing Solution Architect to lead and deepen our engagements with Nscale’s most strategic customers. This role sits at the intersection of engineering, product, and commercial teams—acting as a trusted technical advisor to customers while ensuring successful delivery and long-term partnership growth.

You will go beyond coordination and program management, developing a deep understanding of customer workloads, architectures, and business objectives. You’ll play a critical role in shaping solutions, guiding customers through technical challenges, and ensuring they realize maximum value from Nscale’s platform.

What You’ll Do

• Act as the primary technical point of contact for strategic customers, building trusted, long-term relationships
• Develop a deep understanding of customer architectures, software stacks, and AI/HPC workloads
• Partner with customers to design and optimize solutions on Nscale’s infrastructure
• Lead technical discussions, workshops, and architecture reviews with customer teams
• Translate customer requirements into clear technical plans and influence internal roadmaps where needed
• Own the end-to-end success of customer engagements, ensuring delivery against commitments and timelines
• Drive structured communication and alignment between customers and internal engineering, product, and operations teams
• Proactively identify risks, performance issues, or gaps in customer environments and drive resolution
• Support pre-sales and expansion opportunities by articulating technical value and guiding solution design
• Act as a calm, credible presence during incidents—helping troubleshoot issues and maintain customer confidence
• Bring structure and follow-through to engagements, ensuring accountability across all stakeholders

What We’re Looking For

• 5–10+ years in a customer-facing technical role such as Solution Architect, Sales Engineer, or Technical Program Manager
• Strong ability to go deep technically (infrastructure, cloud, networking, or AI/HPC workloads) while also operating at a strategic/customer level
• Experience working directly with large enterprise, hyperscale, or high-growth technology customers
• Proven ability to understand and map complex customer environments (compute, networking, storage, software stacks)
• Strong communication skills with the ability to translate between technical and business contexts
• Demonstrated ownership and follow-through in driving complex, multi-team deliverables
• Experience supporting pre-sales, solution design, or customer expansion efforts
• Ability to navigate ambiguity and operate effectively in fast-paced, high-growth environments
• Experience with SLAs, delivery commitments, and customer accountability is a strong plus

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