Customer Success Manager - U.S.
OUR VISION
When people use our technology to "bridge the gap" between the physical and digital worlds, they don’t just capture reality - they create a new one. In this new reality, they are smarter, more productive, more streamlined, and more creative - because they have the digital foundation to build the world they want to live in.
That’s what NavVis offers in all our products and services: the tools to not just map the world as it is, but to pave the way to a better future. To forge something new. Physical or digital, there is only one reality. And it’s the reality NavVis empowers people to build better.
THE OPPORTUNITY
We are NavVis Inc., the rapidly growing US arm of Munich-headquartered NavVIs. Are you passionate about new digital technologies and keen to join us in taking an established German player's solutions to the North American market? Do you bring a deep interest in and experience for supporting small and mid-sized customers with cutting edge technology? Interesting in managing demos, pre & post sales processes around reality capture solutions? Curious to join a global team of Technical Account Managers proactive in sharing best practice on service delivery excellence across the globe? Then please apply today for our open Customer Success Manager role on our U.S. team.
HOW YOU WILL MAKE AN IMPACT
- Maintaining active relationships with key accounts, building relationship, and understanding their business needs and synthesizing these needs to communicate internally to a range of stakeholders
- Proactively identifying opportunities to increase adoption or grow usage in assigned accounts
- Conducting regular activities (calls, service reviews, etc.) defined for high-touch support
- Driving onboarding process and ensuring successful support in early adoption phases
- Monitoring issues submitted to Support and assisting with triage or initial response as needed
- Effectively identifying common issues or questions and using these to drive training plans or documentation in partnership with our Customer Education team
- Serving as a point of contact for escalating issues, both internally and externally, driving collaboration and communication to resolve them
- Facilitating interactions between customers and our Support Engineers, which may include written responses, in-person visits, or calls
- Tracking and reporting on key account health metrics plus driving any changes needed
- Communicating effectively at all levels of the organization, keeping stakeholders informed and effectively delivering high-touch support
- Collaborating well and growing cross-functional and client relationships
WHAT WILL HELP YOU SUCCEED IN THE ROLE
- Proven experience in a B2B technical account management role and a strong understanding of complex B2B software and IT infrastructure
- Top notch organizational, communication, project management, change management and problem-solving skills
- Enthusiasm and affinity for technology as well as fun and confidence to connect with a variety of clients
- Business fluency in English
- A degree in Computer science, Civil Engineering, Electrical Engineering or similar
- The willingness to travel to meet customers in person
- Work authorization for the US
HOW WE WILL KNOW WE ARE A PERFECT MATCH
Your recruiting partner for this role is Lia (she/her). You can expect to go through a screening call, and up to 4 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth.
HOW WE WILL KEEP YOU SMILING
- It's important to take a break from work! We offer 15 days of vacation and 11 public holidays
- We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!
- A competitive compensation package that values the skills and experience you bring
- A competitive health/ vision/ dental insurance
- Up to $4500 USD employee referral bonus
ABOUT US
NavVis is a technologically-focused, global leader in reality capture and digital factory solutions. Prominent manufacturers and laser scanning professionals from across the world trust our ground-breaking technology, which is designed to capture and share the built environment as photorealistic digital twins.
More than 300 people from over 70 countries and offices spread around the globe make us a truly international and diverse place to work. With the innovation of startups and the stability of large enterprises at our core, we combine the best of both worlds.
You will be part of an open culture that encourages the sharing of ideas and thrives on mutual trust, respect, and transparency. We love giving and receiving honest feedback that will empower us to continuously improve and grow in the right direction.
Do you share our passion for our disruptive technology and want to be a part of our dynamic growth journey? You will get to own projects, implement innovative solutions, and be recognized for your successes!
How you will grow with us
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Flat hierarchy with an open feedback culture, including 360° developmental feedback aimed at holistic professional development
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Access to a learning & developmental platform with trainings tailored to your needs on a broad range of topics
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With a keen desire to invest in your personal growth, we offer clear career development paths and internal mobility opportunities
NavVis’ unwavering commitment to fostering an inclusive and diverse workplace has laid the foundation for our incredible growth. We thrive on the collective strength of our people who come from diverse backgrounds. We respect and value every experience associated with race, gender identity, sexual orientation, nationality, religion and disability. We do not discriminate on the basis of any of these, or other identities, and strongly encourage everyone to apply.
Together with you, we build NavVis!
If you need assistance at any stage of the recruiting process due to a disability, please reach out to your recruiting partner(s) for this position.
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