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Lead, Telesales

Lagos, Nigeria

Who We Are

Moniepoint is Africa’s all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. We are on a mission to create financial happiness for everyone, everywhere.

What We Do

At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure.

Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.

Job Purpose

The Telesales Lead is a driver of our growth engine. At Moniepoint, we don't just sell products; we provide the fuel (capital) that Nigerian businesses need to thrive. This role is about managing outbound engagement with precision, ensuring our loan products reach the entrepreneurs who need them most.

You will lead a team of agents, turning conversations into opportunities. You’ll be responsible for maintaining high energy, operational discipline, and a human-first approach to sales that aligns with our brand’s mission of creating financial happiness.

Key Responsibilities

  • Lead with Energy & Mastery: Supervise and mentor a team of outbound agents. You aren't just checking boxes; you’re coaching your team to master the art of persuasion and objection handling.
  • Mastery of the Narrative: Ensure all agents are fluent in our sales scripts and workflows. You’ll make sure they don’t just "read a script" but actually engage customers in a relatable, professional way.
  • Performance Architecture: Monitor the heartbeat of the sales floor—call volumes, conversion rates, and drop-off points. You identify the "why" behind the numbers and implement fixes fast.
  • Operational Discipline: Maintain a high standard of compliance. You’ll ensure that every sale is handled with integrity and that customer data is treated with the highest level of confidentiality.
  • Gap Analysis: Keep a sharp eye on the sales process. If there’s a friction point preventing a business from getting a loan, you’ll find it, document it, and escalate it to the right stakeholders.
  • Continuous Growth: Support the onboarding of new joiners and lead ongoing training sessions. We want our team to grow as fast as our business does.

Qualifications

  • Minimum of 3 years’ experience in a call centre environment.
  • At least 2 years of experience in a leadership or supervisory role within financial sales, outbound sales, or telesales.
  • Proven experience working with CRM, loan management, or call management systems.
  • A solid understanding of financial services or loan products is a distinct advantage.
  • Excellent communication skills—you can explain complex ideas in "regular words" that anyone can understand.

About You

  • You’re a Growth Hero: You have the grit to push through challenges and the momentum to keep your team motivated even on tough days.
  • You Value Integrity: You understand that in financial services, trust is everything. You lead by example when it comes to compliance and data ethics.
  • You’re a Natural Coach: You take pride in seeing your agents succeed. You enjoy the process of identifying a talent gap and helping someone close it.
  • You’re Factual & Direct: You don't hide behind jargon. You use data to tell a story and make decisions based on what’s actually happening on the floor.

What Success Looks Like

  • Conversion Excellence: The team consistently meets or exceeds loan acquisition targets while maintaining high-quality leads.
  • Operational Efficiency: Call volumes and AHT (Average Handle Time) are optimized, and the "drop-off" rate at the application stage is minimized.
  • Team Retention & Growth: Your agents report high levels of engagement and clear paths for their own professional development.
  • Compliance Zero-Failure: 100% adherence to sales guidelines and regulatory requirements across all outbound activities.

What we can offer you

Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.

Learning: We have a learning-and-development-focused environment, with an emphasis on knowledge sharing, training, and regular internal technical talks.

Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

  • A preliminary phone call with the recruiter.
  • An interview with the operations lead.
  • A behavioural and technical interview with the business lead.

Moniepoint is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

 

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