Product Lead

Who we are

Moniepoint is Africa's all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer.

About the role

Product at Moniepoint is an inspired, customer-centric community, dedicated to crafting solutions that redefine our industry.  
We are obsessed with the user experience of our customers in crafting intuitive, innovative easy-to-use solutions for our businesses. We listen to the needs and desires of our customers constantly and uncover their pain points while using our products. 
We love entrepreneurial, technically-minded but commercially focused people and we reward them with freedom of expression and autonomy. We also make business decisions based on the large streams of data we receive daily, so we work daily with big data, perform data analytics and build models to cut through the noise and give our customers the best experience. 

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

Job Purpose 

As a Product Manager, you will be responsible for solving business objectives in line with customer needs, developing user requirements and translating them to user experiences and product requirement documents. You will be the vital link between our engineering capacity and our core business objectives with responsibility for the successful implementation and deployment of products that our customers love by driving user research, gathering product requirements, and implementing, testing and deploying our software products features. You will also work closely with the design, engineering, marketing, compliance, legal & other related teams to define and execute the next important thing to work on.

Responsibilities

Business Development

• Work closely with Business Leadership in driving key objectives and results for the business unit.
• Own and develop relationships with partners, working with them to optimize and enhance our integration.
• Handle internal and external project communication.

User Discovery

• Create, plan and execute user research workshops that drive business objectives.
• Conduct user research using appropriate research methodologies.
• Systematically create and explore opportunities and solutions for ideas that solve customer problems.
• Distill and present research findings to key stakeholders.
• Work closely with designers in crafting ideas to test.
• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth.

Usability Testing

• Design and execute appropriate usability tests for a product or feature.
• Collate, analyze and report on findings to key stakeholders.

Product Design

• Develop, test & iteratively improve low-fidelity wireframes for features and products.
• Coordinate product design (high fidelity & prototypes) efforts using validated theories.

Product Development

• Defined tested and verified customer requirements to the engineering team, working closely with Technical Product Management to deliver features to required specifications.
• Perform quality assurance to ensure the solution being delivered is in line with the customer's requirements.

Product Analytics

• Define, set up and monitor key product OKPs & KPIs in line with the business objectives.
• Gather and analyze customer feedback.
• Generate insights and recommendations based on product usage and report findings to stakeholders.

Other

• Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer.
• Report on common sources of technical issues or questions and make recommendations to the product team.
• Work closely with marketing in designing awareness, sales and go-to-market campaigns.

Requirements

• The candidate must have 5+ years of experience in product management in complex/matrix environments with some expertise in user experience. Preferably within a fintech or technology organization.
• Proficiency in various user research techniques.
• Proficiency in various user usability testing techniques.
• Proficiency in various user data analysis tools and techniques.
• Effectively and appropriately communicate with various internal & external stakeholders.
• Exceptional writing and editing skills, combined with strong presentation and public speaking skills.
• Strong experience in a dynamic product management role.
• Ability to efficiently manage and juggle multiple responsibilities.
• Experience in working with several cross-functional teams - engineering, marketing, legal, etc.
• Diplomatically present your findings across to encourage buy-in.
• Excellent planning, problem-solving and strategic thinking skills.
• Experience leading multiple and distributed teams.
• Solid experience in writing SQL queries
• Strong knowledge in generating process documentation
• Experience designing or creating user interfaces.
• Expertise in designing and scaling Logistics and Supply Chain Technology Solutions is an added advantage

Skills

• Understanding of web, mobile and backend technologies, and experience having technical discussions with engineering teams.
• The candidate must have worked in clear leadership positions, taking sole ownership for achieving overall business outcomes involving a number of stakeholders- internal and external.
• Background in product management and user research should include:
  • Experience in creating a roadmap and prioritising in an environment with numerous stakeholders
  • Proficiency in various user research techniques.
  • Proficiency in various user usability testing techniques.
  • Proficiency in various user data analysis tools and techniques.
  • Experience making sense of ambiguous environments, to deliver measurable results through effective problem-solving.

• Reporting
  • Exceptional writing and editing skills, combined with strong presentation and public speaking skills.
• High bandwidth & organisational skills
  • Strong experience in a dynamic product management role.
  • Ability to efficiently manage and juggle multiple responsibilities.
• Collaboration
  • Excellent at communicating complex ideas and owning product narratives
  • Experience in working with several cross-functional teams- engineering, marketing, legal, etc.
  • A collaborative team player, who can lead from the front, but also be willing and able to roll your sleeves up and get your hands dirty. 
• Excellent planning , Problem solving and strategic Thinking skills

What we can offer you

• Culture - We put our people first and prioritise the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with one of our recruiters.
• A panel technical interview with Business Leaders.
• A behavioural and technical interview with a member of the Executive team.

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.