CRM SMS Deliverability Lead
Medier isn’t just a marketing agency—we’re creative partners to our clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, we offer a comprehensive suite of expert services. By combining creativity with data-driven insights, we don’t just deliver campaigns—we deliver results.
Our philosophy is simple — hire a team of diverse, passionate people and foster a culture that empowers you to do your best work. Is it a match? You’re in.
We are looking for a CRM SMS Deliverability Lead to take full ownership of our SMS infrastructure, routing, and deliverability across multiple markets. This role is focused on ensuring high-performance message delivery at scale, particularly within a high-volume environment.
You will own the end-to-end SMS delivery process, ensuring campaigns are delivered reliably, efficiently, and at optimal cost.
Location: Valencia, on-site.
What you will be responsible for:
- Manage SMS deliverability across all markets, ensuring high delivery rates and low latency
- Monitor and troubleshoot delivery issues, identifying patterns and root causes
- Own relationships with SMS providers, aggregators, and routing partners
- Optimize routing strategies to improve performance and cost efficiency
- Analyze delivery metrics and continuously improve infrastructure performance
- Ensure stability and scalability of SMS operations in a high-volume environment
- Collaborate with CRM and technical teams to support campaign execution
- Proactively test and validate new routes, providers, and delivery setups
- Managerial/Team Leading experience
- 2+ years in SMS deliverability, messaging infrastructure, or technical operations
- Hands-on experience with SMS routing, providers, or aggregators (ideally from the provider side or a similar environment)
- Strong understanding of common SMS delivery issues (filtering, blocking, routing failures, delays)
- Ability to identify patterns and troubleshoot delivery problems at scale
- Experience working in high-volume industries (iGaming, betting, fintech, or similar) is a strong advantage
- Comfortable working with performance metrics and data-driven decision making
- English level: B2+
- Russian or Ukrainian - native
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