Back to jobs
New

Global CRM Manager - Polish Market

Warsaw, Poland

Medier isn’t just a marketing agency—we’re creative partners to our clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, we offer a comprehensive suite of expert services. By combining creativity with data-driven insights, we don’t just deliver campaigns—we deliver results.
Our philosophy is simple — hire a team of diverse, passionate people and foster a culture that empowers you to do your best work. Is it a match? You’re in.

We are looking for an experienced Global CRM Manager to take ownership of the Polish market, driving player lifecycle strategy and CRM performance across multiple products.

Key Responsibilities:

  • Define and execute CRM strategy for the Polish market across all channels (Email, SMS, Push, In-app)
  • Own the full customer lifecycle: onboarding, engagement, retention, reactivation, and churn prevention
  • Plan, launch, and optimize CRM campaigns with a strong focus on segmentation, personalization, and ROI
  • Analyze CRM performance (LTV, retention, conversion) and translate insights into actionable improvements
  • Collaborate with Product, Analytics, Content, and Design teams to deliver data-driven campaigns
  • Continuously test new mechanics, offers, and communication approaches tailored to the Polish audience
  • Monitor competitors and market trends within the Polish iGaming landscape
  • Ensure compliance with local regulations and responsible gaming practices

Requirements:

  • 4+ years of CRM experience
  • 3+ years of strong hands-on experience in iGaming with a clear focus on the Polish market (must-have)
  • Proven track record of managing CRM campaigns end-to-end with measurable impact
  • Experience with CRM tools (e.g. Braze, Optimove, Salesforce, or similar)
  • Strong analytical mindset (segmentation, A/B testing, performance optimization)
  • Upper-Intermediate English or higher
  • Native Polish

Reshape marketing
with us. Let’s work! 

By submitting your application, you agree to our Privacy Policy.

Create a Job Alert

Interested in building your career at Medier? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Its a must. 

Select...
Select...