Operational Support Engineer

About Man Group

Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings. Powered by talent and advanced technology, our single and multi-manager investment strategies are underpinned by deep research and span public and private markets, across all major asset classes, with a significant focus on alternatives. Man Group takes a partnership approach to working with clients, establishing deep connections and creating tailored solutions to meet their investment goals and those of the millions of retirees and savers they represent.

Headquartered in London, we manage $228.7 billion* and operate across multiple offices globally. Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at www.man.com

At Man Group, we respect your privacy and we are committed to protecting and safeguarding your Personal Data. We have developed policies and processes which are designed to provide for the security and integrity of your Personal Data. We are committed to Processing your Personal Data fairly and lawfully, and being open and transparent about such Processing. For further information on how we process your data, please see the privacy notice for applicants here

* As at 31 March 2026

About the Role

This role will suit someone looking for a position of real operational ownership. You will be part of a team supporting a large and complex production infrastructure - monitoring systems, triaging incidents, coordinating resolutions with engineering teams, and owning the change management process end to end. The role requires clear, confident communication across all levels of the business, from junior operators to senior stakeholders, and a genuine appetite for building automations that reduce manual effort over time.

To support our global operations, this role follows a rotating shift model. You'll work eight-hour shifts (plus a one-hour lunch break) across one of four start times - 08:30am, 10:00am, 3:00pm, or 6:00 pm EET - providing coverage across multiple time zones.

Technology and Business Skills

Essential:

• Communication skills are critical; stakeholders range from senior business managers to junior developers and operators, including during high-pressure incidents
• An eye for detail and a dedication to the responsibilities of the role
• 3+ years of previous Operations Support experience in a production environment
• Practical knowledge of ITIL processes: Change Management, Incident Management, and Problem Management
• Strong working knowledge of the Linux and Windows operating systems
• Working knowledge of ServiceNow (Incidents, Changes, and Requests)
• Day-to-day proficiency with Slack as an operational tool
• Knowledge of Git and Python
• Willingness to learn and master new skills and technologies

Advantageous:

• Experience with monitoring and alerting platforms, container orchestration (Kubernetes), infrastructure-as-code (Terraform), or PowerShell/Python-based operational automation.

Benefits

• Modern office located in the OfficeX campus with easy access to transport and amenities
• Hybrid working model
• Competitive compensation package
• 25 days holiday allowance
• Premium Health insurance
• Employee Assistance program
• Referral Bonus
• Additional days off for long service and volunteering
• Multisport card
• Opportunities for professional development including internal tech talks
• Conference attendance, and engagement with the open-source community

Inclusion, Work-Life Balance and Benefits at Man Group
You'll thrive in our working environment that champions equality of opportunity. Your unique perspective will contribute to our success, joining a workplace where inclusion is fundamental and deeply embedded in our culture and values. Through our external and internal initiatives, partnerships and programmes, you'll find opportunities to grow, develop your talents, and help foster an inclusive environment for all across our firm and industry. Learn more at www.man.com/diversity.

You'll have opportunities to make a difference through our charitable and global initiatives, while advancing your career through professional development, and with flexible working arrangements available too. Like all our people, you'll receive two annual 'Mankind' days of paid leave for community volunteering.

Our comprehensive benefits package includes competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Depending on your location, you may also enjoy additional benefits such as private medical coverage, discounted gym membership options and pet insurance.

Equal Employment Opportunity Policy

Man Group provides equal employment opportunities to all applicants and all employees without regard to race, color, creed, national origin, ancestry, religion, disability, sex, gender identity and expression, marital status, sexual orientation, military or veteran status, age or any other legally protected category or status in accordance with applicable federal, state and local laws.

Man Group is a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact TalentAcquisition@man.com.