Strategic Account Manager - Japan

Our Mission: Why Lighthouse? 

At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue. 

With $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries aren't just building software—they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act.

Lighthouse Values: Our guiding light

We are Lumineers. Our shared values keep us on a collaborative path fostering a cultural and customer centric environment

• Pursuit of greatness: We’re innovators who care deeply about our customers’ success. Our team brings their best work, stays curious, and delivers excellence through attention to detail
• Meaningful work matters: We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward
• Elevate each other: We don’t just work together - we grow together. What unites us is understanding each other as people and working toward shared goals

We’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀

What you will do

As an Strategic Account Manager at Lighthouse, you will ensure client success through outstanding service and a strong focus on long-term relationships. You’ll deliver white-glove support to our top-tier clients, proactively helping them to maximize the value of our products. Your goal will be to reduce churn, drive renewals, and expand our footprint across accounts. This strategic role blends data analysis, client engagement, and cross-functional collaboration to create unmatched customer experiences.

Where you will have impact

• Lead strategic account planning using strong project management skills
• Manage account renewals, upselling processes, and contract renegotiations
• Conduct Quarterly Business Reviews (QBRs) and Health Checks
• Deliver regular training sessions and webinars for customers
• Communicate new features and functionalities to all accountsPartner with Business Development Managers to minimize churn and drive growth
• Interface across internal teams to resolve client issues and support adoption
• Identify expansion opportunities and increase share of wallet across accounts
• Maintain accurate CRM records in Salesforce
• Provide insights on competitive market and partnership activity
• Leverage AI driven insights and automation across CRM, conversation intelligence and commercial data to improve forecast accuracy, elevate pipeline quality, ensure smarter account execution, and continuously optimise sales processes in partnership with Sales Operations.

About our team

You’ll be joining our Sales team within the wider Revenue department. We are a global team of over 150 sales professionals across 24 countries. You will be part of our APAC hiring department—a team of 36 people focused on growing our market share in both mature and emerging territories. We work closely with hotels and short-term rental providers to help them improve their revenue through our technology.

What's in it for you

• Flexible time off: Autonomy to manage your work-life balance.
• Career development: Workshops, frameworks, and training to maximize your professional potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

• Proven experience in revenue management, marketing/sales/distribution, or service delivery to hotels
• Strong communication skills, including experience working with C-level stakeholders
• Fluent in English and Japanese will be highly valued
• In-depth understanding of the hotel industry, including brands and management structures
• Comfortable managing multiple priorities in a fast-paced environment
• Strong analytical, problem-solving, and client relationship skills
• Excellent planning, presentation, and sales abilities
• Proficient with Excel, Word, PowerPoint, Salesforce
• Experience with hotel systems (PMS, CRS, RMS) is a big advantage
• Knowledge of rate parity, wholesale channels, and bed banks is a plus
• Self-motivated and team-oriented with a drive to succeed
• You are AI curious and performance obsessed. You actively explore how automation, generative AI and data driven insights can improve coaching, forecasting and deal execution. You see AI as a lever to optimize results, not as a trend.

We welcome

• Experience using Salesforce or similar CRM tools.
• A strong interest in the travel and hospitality industry.

Diversity, equity, inclusion, and belonging

Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is part of our culture. If you require reasonable accommodation at any point during the application or interview process, please notify your recruiter.

Not ticking every box? No problem! We value diverse backgrounds and unique skill sets, and we encourage individuals from all walks of life to apply. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you!

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