Account Manager

At Lighthouse, we’re on a mission to disrupt commercial strategy for the hospitality industry. Our innovative commercial platform takes the complexity out of data, empowering businesses with actionable insights, advanced pricing tools, and cutting-edge business intelligence to unlock their full revenue potential.

Backed by $370 million in series C funding and driven by an unwavering passion for growth, we’ve welcomed five companies into our journey and have surpassed $100 million in ARR in 2024. Our 700+ teammates span 35 countries and represent 34 nationalities.

At Lighthouse, we’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀

This is a strategic role with multiple facets, including data analysis, creative problem-solving, cross-team collaboration, and next-level product knowledge. If you are solutions-focused, customer-obsessed, and have experience building excellent relationships with sophisticated clients, we would love to talk to you!

What you will do

• Account planning by using strong project management skills.
• Manage accounts from preparing up-selling to account completion. Manage contract renegotiation and renewals.
• Conduct Quarterly Business Reviews (QBRs) with all accounts (> 50 hotels), including comprehensive usage reports, etc. 
• Conduct Health Checks for smaller customers/Independent hotels. 
• Conduct regular training and webinars for all customers
• Pro-actively communicate new features/functionalities to all accounts. 
• Work and/or attend meetings with Business Development Managers on large accounts to ensure minimal leakage. Interface with other teams through written and verbal communications to handle customer situations; involving customer problems and questions.
• Collaborate with the Business Development team to identify and grow opportunities within different territories and to increase the MRR footprint and share of wallet for existing accounts. 
• Conduct regularly scheduled feedback calls and face-to-face meetings and account reviews with assigned customers for the purpose of securing and/or renewing existing revenues and identifying and securing new revenue opportunities.
• Ensure all issues are logged accurately in our CRM system (Salesforce), and that the system is being updated in an accurate and timely manner.
• Provide analysis of the competitive activity in the marketing and partnership space.

About our team

Join our dynamic Revenue team of over 150 sales professionals globally, represented in 24 countries, who are passionate about driving revenue and expanding our market share in the hospitality industry. As a large department with various roles, our team offers many opportunities for growth and career development. Our team works closely with customers, (including hotels, chains, STR and more) to help them achieve their revenue goals. As a member of our team, you'll have the opportunity to work with a dynamic group of professionals, learn from experienced leaders, and contribute to the success of our organization.

What's in it for you?

• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance. 
• 401k matching: Up to 4%.
• Health insurance: Two Blue Cross Blue Shield plans with 99% company contribution to the base plan and 50% for dependents and spouses, plus $25/month to HSA.
• Employer paid Short and Long Term Disability + $50,000 Life Insurance 
• Parental leave: 12 week company paid primary caregiver leave, 3 week company paid secondary caregiver leave, $1,500 new parent bonus, and 4 week flexible return to work plan.
• Wellbeing support: Subsidized up to 80% ClassPass subscription.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

• Minimum 3-5 years experience in a combination of revenue management, and/or marketing/sales or providing services and solutions to hotels in revenue management, and/or marketing/sales.
• Minimum Bachelor degree in a relevant discipline (e.g., business, marketing, hospitality leadership, etc.)
• Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure.
• Demonstrated ability to ensure achievement of client objectives and company financial objectives through an understanding of client objectives and influencing and directing internal product and operations teams.
• Excellent analytical, problem-solving, and troubleshooting skills – ability to define problems, collect data, establish facts and draw conclusions.
• Strong overall business and people skills, including planning, presentation skills, sales skills.
• Excellent communication skills with the ability to effectively interface with all levels and teams on a formal, informal, written and verbal basis.
• Polished written and verbal communication skills.
• Self-motivated, goal-oriented, and able to work in a team environment.
• Computer proficiency in Excel, MS Word, PowerPoint, SalesForce, etc.

In addition to benefits and other Lighthouse total rewards, the annual base salary for this role is $62,000.00 - 76,000.00 USD + Bonus. We benchmark our salary ranges for new hires in relation to the role, level, and role location; however, we consider a multitude of factors, to include relevant experience, skills, and education/training, to determine compensation within the identified range.

#LI-Remote

Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. We actively encourage applications from individuals with disabilities and are dedicated to providing reasonable accommodations throughout the recruitment process and during employment to ensure all qualified candidates can participate fully. Our commitment to equality is not just a policy; it's part of our culture.

If you share our passion for innovation and teamwork, we invite you to join us in shaping the future of the hospitality industry. At Lighthouse, our guiding light is to be an equal opportunity employer, and we encourage individuals from all walks of life to apply. Not ticking every box? No problem! We value diverse backgrounds and unique skill sets. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you.

We value the unique perspective and talents that you bring, and we're excited to see how your light can shine within our team. We can't wait to meet you and explore how we can grow and succeed together, illuminating the path towards a brighter future for the industry.