Network Field Services Engineer

Start: Immediately 

Location:  Customer locations, London HQ & Home (Please note this is a field services role so travel expenses will be reimbursed)

Role: Permanent 

About Kerv Connect: 

Kerv Connect is the networking and security practice within the Kerv Group. We support digital transformation through secure, automated, and easy-to-manage solutions for the data centre, branch office, and cloud. 

Our mission is to solve real-world business challenges through the smart deployment of technology and process. Our services and solutions focus on network and security technologies that transform infrastructure to meet the evolving demands of digital business. 

The Role 

We’re looking for a Network Field Services Engineer to join our Project Delivery Team. This is an excellent opportunity for someone early in their career to gain hands-on experience across a range of networking technologies including Routing/Switching, SD-WAN, Firewalls, and Internet connectivity. 

This role is predominantly field-based with focus on customer deployments across the UK with occasional travel to Kerv sites may be required. We’re looking for someone who is customer-focused, professional, proactive, and self-motivated. 

As a Field Services Engineer, you’ll work closely with colleagues, customers, and third-party providers to maintain service excellence as a front pacing representative of Kerv. 

Key Responsibilities 

• Installing and troubleshooting network and security infrastructure 

• Escalate issues to the appropriate technical teams according to SLAs 

• Communicate professionally with customers and third-party Internet Service Providers 

• Contribute to implementation plans for change requests 

• Create and maintain accurate and high-quality technical documentation where required 
• Work flexible shifts as required to meet customer needs 

Desired Technical Knowledge 

• Basic understanding of networking concepts (Routing, Switching, TCP/IP, DNS, DHCP) 

• Exposure to SD-WAN technologies 

• Familiarity with installing Firewalls for remote commissioning and configuration 

• Routing protocols such as OSPF, BGP, MPLS 

• Layer 2/3 Switching 

• DDI technologies (DNS/DHCP/IP Address Management) 

• Monitoring tools using SNMP or API integrations 

• ITSM/ticketing platforms (ServiceNow) 

• Basic familiarity with vendors such as: 

• HP Aruba / SilverPeak 

• Arista / VeloCloud 

• Juniper Mist 

• Fortinet 

• Infoblox 

• Cisco Meraki 

• LogicMonitor 

Note: Vendor training will be provided to close any gaps. 

Skills & Attributes 

• Methodical and structured approach to installations and troubleshooting 

• Ability to write clear and concise technical documentation 

• Excellent written and verbal communication skills 

• Strong time management and task prioritisation 

• Passion for delivering excellent customer service 
• Willingness to learn and grow in a fast-paced environment 

You will live the Kerv values…

• Think Customer First
• Team is everything
• Spread good vibes
• Build future
• Do the right thing

At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.

You will live the Kerv values…

• Think Customer First
• Team is everything
• Spread good vibes
• Build future
• Do the right thing

At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.