SN - Defective Team Lead - Jumia (Full - Time)

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

Defective Team Lead

Summary: We are seeking a proactive and detail-oriented Defective Team Lead to manage and oversee the defective product analysis and resolution process. This role is crucial for ensuring product quality and enhancing customer satisfaction by effectively identifying and addressing product defects.

Responsibilities:

• Lead and coordinate the defective product analysis team to identify root causes and implement corrective actions.
• Monitor and report on the quality performance of products, ensuring alignment with company standards.
• Collaborate with production, engineering, and quality assurance teams to resolve product issues.
• Develop and maintain documentation related to defective product investigations and resolutions.
• Train and mentor team members to improve their skills and knowledge in defect analysis.
• Communicate effectively with stakeholders to provide updates on defect resolutions and improvements.

Required Skills:

• Bachelor’s degree in Engineering, Quality Management, or a related field.
• Proven experience in a quality assurance or product analysis role.
• Strong leadership and team management skills.
• Excellent problem-solving and analytical abilities.
• Effective communication and interpersonal skills.
• Familiarity with quality management systems and tools.

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders