SN - Key Acount Manager - Jumia ( Full - Time )

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

Key Account Manager

Summary:

We are seeking a dedicated Key Account Manager to join our team and foster strong relationships with key clients. This role is instrumental in ensuring client satisfaction, driving revenue growth, and enhancing our company's reputation through exceptional service.

Responsibilities:

• Develop and maintain strategic relationships with key accounts to maximize revenue potential.
• Collaborate with internal teams to ensure timely delivery of products and services that meet client expectations.
• Identify opportunities for growth and up-selling within existing accounts.
• Monitor market trends and provide feedback to drive product development and innovation.
• Prepare regular reports on account status, including sales forecasts and account metrics.
• Resolve any issues or complaints promptly to maintain high customer satisfaction levels.

Required Skills:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience as a Key Account Manager or similar role, preferably in a B2B environment.
• Strong communication and interpersonal skills with aptitude in building relationships.
• Excellent organizational skills and attention to detail.
• Ability to analyze data and sales statistics to identify business opportunities.
• Proficiency in CRM software and Microsoft Office Suite.

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders