Sorting Hub Senior Operator - Jumia (Full Time)

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

Job Overview
The Sorting Hub Senior Operator supports daily sorting hub operations at Jumia, ensuring efficient sorting, handling, and processing of incoming and outgoing shipments while maintaining quality, safety, and SLA adherence.

What You Will Be Doing

• Oversee operators within the sorting hub, ensuring efficient sorting, handling, and processing of shipments.
• Ensure timely scanning at every leg of the shipment journey, updating systems for accurate movement tracking.
• Support same-day shipping targets for all Jumia Express shipments.
• Coordinate with sorting hub staff to assign tasks, prioritize workload, and optimize workflow.
• Support coordination of pickup cut-off times with 3PL and controlled fleet partners.
• Train, mentor, and supervise sorting hub operators to ensure adherence to SOPs and safety protocols.
• Monitor sorting equipment and machinery, identifying maintenance needs and coordinating repairs.
• Conduct regular quality checks and inspections of sorted items.
• Support exception handling for mismatched or delayed shipments in transit.
• Resolve operational issues and address inquiries related to sorting and handling processes.
• Maintain accurate records of sorting activities, including shipment volumes and processing times.
• Collaborate with Logistics, Warehouse, and Customer Service to coordinate inbound and outbound shipments.
• Implement continuous improvement initiatives to optimize sorting processes.
• Promote a culture of safety, quality, and teamwork among sorting hub staff.

What We Are Looking For

• Experience in sorting hub operations, logistics, or warehouse management, with demonstrated leadership skills.
• Proven ability to operate sorting equipment and machinery, including conveyors, scanners, and sorting systems.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in technology tools for tracking, monitoring, and reporting.
• Knowledge of safety regulations and best practices in sorting hub operations.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Must have NYSC certificate or a valid exemption letter 
• Candidates must be based in Asaba

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders