Inbound Team Lead - Jumia (Full Time)

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

What you will be doing

• Lead, mentor, and develop a team of inbound associates.
• Conduct regular team meetings to communicate goals, performance expectations, and updates.
• Foster a positive and inclusive work environment.
• Oversee the receipt, storage, and distribution of inbound goods.
• Ensure accurate and timely processing of shipments.
• Monitor and manage daily inbound workflow, adjusting resources as necessary to meet operational targets.
• Implement and maintain standard operating procedures (SOPs).
• Track key performance indicators (KPIs) and provide regular performance reports.
• Identify areas for improvement and implement corrective actions.
• Conduct performance evaluations and provide feedback to team members.
• Work closely with other departments, including Outbound and Inventory, to coordinate activities and resolve issues.
• Communicate effectively with management and other stakeholders to ensure smooth operations.
• Address and resolve any issues or discrepancies related to inbound shipments.
• Implement solutions to improve efficiency and reduce errors.

What we are looking for

• Bachelor’s degree and at least 2 years of experience in distribution, warehousing or logistics and Supply Chain environment at least 1 year of direct leadership, indirect leadership
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively, diagnose problems and identify and lead the appropriate solutions
• Ability to manage several priorities simultaneously - results orientation - while retaining all information
• Bias for action, strong work ethic and desire to achieve excellence
• English proficiency
  
  #LI-Onsite

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders