Working Student (f/m/d) Automation & AI

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

We are seeking a Master’s student to drive workflow automation and AI integration across our project operations. Working directly within Jira, Confluence, and Google Workspace, you will build automated processes, optimize ticket management, and experiment with cutting-edge AI tools to streamline daily team tasks. If you bring solid scripting skills, a high level of independence, and a hands-on "learning by doing" mindset, this role offers the perfect platform to solve real-world operational challenges.

Tasks

• Jira & Confluence Automation: Build, test, and maintain automated workflows between Confluence and Jira(e.g., auto-creating, routing, and updating tickets based on documentation triggers).
• AI Tooling Integration: Implement and experiment with AI tools to automate daily administrative and operational team tasks.
• Jira Ticket Management: Oversee the review, cleanup, refinement, and structured creation of Jira tickets to keep project backlogs accurate and clean.
• Workflow Optimization: Identify manual bottlenecks in team processes and write scripts or leverage automation tools to streamline them.

Qualifications

• Enrollment Status: Currently enrolled as a full-time Master's student (ideally in Computer Science, Software Engineering, Information Technology, Data Science, or a related field).
• Work Availability: Available to work [e.g., 15-20] hours per week during the semester (flexible schedule during exam phases).
• Technical & Programming Skills: Solid programming/scripting skills (e.g., Python, JavaScript, REST APIs) with experience writing code to automate workflows or integrate tools.
• AI & Automation Familiarity: Practical experience or strong familiarity with AI tooling (e.g., LLM APIs, prompt engineering, AI agents) and modern automation platforms.
• Mindset & Work Style: High degree of resilience and independence/self-reliance, with a proactive "learning by doing" attitude to test, debug, and implement new technical solutions.
• Tooling Expertise: Hands-on experience with the Atlassian Ecosystem (Jira & Confluence workflows) and Google Workspace.
• Communication & Languages: Excellent English skills are a must; basic or conversational German knowledge is a plus.

In order to simplify and accelerate our application process, we would appreciate it if you could provide us with your enrollment certificate directly with your application.

Benefits

• Hybrid working model.
• Flexible working hours through trust-based working hours.
• At some locations a subsidized canteen and various free drinks.
• Modern office space with very good transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties, as well as workshops.
• Numerous training and development opportunities.
• Various health offers, such as sports and health courses.

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve. 

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.