Senior Advisor AI Transformation (f/m/d)

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

Are you passionate about the transformative power of artificial intelligence? We are looking for a Sr. Advisor AI Transformation to act as the strategic and operational catalyst for our Customer Success Management (CSM) and Website Agency International Brands division.

In this role, you will specifically drive the AI evolution within these areas, bridging the gap between high-level innovation and practical enablement. You will ensure our teams are at the forefront of AI-driven customer journeys and agency services.

Tasks

• Support our teams in increasing efficiency across campaign ideation, creation, and analytics by identifying and applying the right AI tools to their existing workflows.
• Advise on leveraging AI to increase personalization and effectiveness in campaigns and sales initiatives.
• Define and design innovative solutions to integrate sales touchpoints into our AI-driven support ecosystem, leading conceptual work on how AI Chat, Voicebots, and automated Email flows can drive sales while supporting the customer.
• Guide specialists in improving target group management and segmentation through the use of AI-driven tools.
• Act as the lead for our internal tools by defining clear, high-quality business requirements for the development teams to implement within our core infrastructure.
• Get your hands dirty by building functional prototypes of AI-based processes using internal/external tools and natural language coding to prove concepts and validate requirements.
• Lead the cultural shift by advocating for AI and providing hands-on training to employees across the division to ensure long-term adoption.

Qualifications

• Several years of experience in digital transformation, marketing technology (MarTech), or development, with a clear focus on AI implementation.
• Highly comfortable with "vibe coding," rapid prototyping, and deep-diving into AI tools to see what works in practice.
• A natural facilitator who finds success in helping others succeed and can explain complex AI logic to non-technical peers with ease.
• Strong ability to turn business needs into precise technical requirements for development teams.
• Ability to translate technical potential into business value and advise senior leadership on the long-term AI roadmap.
• Fluency in English is required. German or other European languages are a plus.
• Note: You look forward to visiting our international locations from time to time to collaborate in-person with our global teams.

Benefits

• Hybrid working model with a home office option.
• Flexible working hours based on trust.
• Modern office space with excellent transport connections in Karlsruhe.
• Various employee discounts and a subsidized canteen at some locations.
• Regular team events, such as summer and winter parties, as well as workshops.
• Numerous training and personal development opportunities.
• Access to sports and health offers.
• The opportunity to shape the AI future of one of Europe's leading digitalization partners.
• Close collaboration with senior leadership in an international, fast-paced environment.

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve. 

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.