Data Center Technician (f/m/d)

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

This position will generally be assigned to work a shift starting at 3 PM and ending at 11:30 PM 

In this position you will ensure that server, storage, network, power, and cooling systems perform optimally within the Data Center rack and stack environment. By maintaining the Data Center this role would prevent loss of data, damage to equipment, and ensure the 5 9’s principal (99.999% uptime environment). 

Responsibilities:

• Preparation, assembly and installation of racks within the Data Center
• Installation of servers, storages and network equipment
• Diagnostics of servers, storages and network equipment in both lab and production environments, including repairs by swapping of chassis or small parts (HDD, RAM, CPU, RAID Controller, etc.)
• Installation and documentation of cabling for network connectivity (Ethernet, Fiber)
• Provide assistance to Data Center Provisioning, Data Center Infrastructure, and Network Engineering as needed
• Maintain safety and security protocols, and clean work environments within the Data Center
• Escort sub-contractors/vendors as needed
• Asset tracking of inventory using internal tools for all hardware installed in the Data Center
• Identify assets within the RMA period and provide them to Provisioning for replacement
• Ensure that proper power and cooling to all I.T. equipment is provided by the installation of PDU’s, blanking plates, sealing floor tiles, and cold aisle containment zones
• Collaboration with domestic and international customers or support teams to ensure clear communication via internal ticketing systems
• Maintain SLA’s for ticket resolutions to deliver fast solutions to our customers
• Local and domestic travel to maintain equipment colocation(s)
• Potential international travel for support and training
• Working shifts in a 24/7 environment in a rotational schedule including nights, holidays, weekends, and on-call, with punctual attendance and attentiveness to the schedule
• Contribute to internal knowledgebase to maintain up-to-date documentation
• Change management including defragmenting racks, IT equipment moves, and planned events
• Assist with other duties assigned by Data Center Service Team Leader or Head of Operations

Required Qualifications:

• High school diploma, GED, or equivalent work experience
• Demonstrate strong spoken and written English communication skills
• Prior experience utilizing different hardware brands including, HP, Dell, EMC, Supermicro, IBM, Seagate, etc.
• General knowledge of Windows and Linux operating systems and office suites (Word, Excel, etc.)
• Must have a valid driver’s license and be able to travel to other locations in the Kansas City area using company-provided transportation to our local colocation(s)

Preferred Qualifications:

• Two (2) or four (4) year college degree, or an equivalent level of related experience
• A+ or Network+ Certification or equivalent work experience
• Cable management to TIA industry standards including Ethernet and Fiber terminations
• Practical experience maintaining server and network systems, and hardware replacement – preferably in a datacenter environment
• Understanding and use of RAID configurations
• Experience in utilizing Windows and Linux operating systems
• Experience in TCP/IP networking, BIOS, and management interfaces (iDRAC, IPMI, etc.)
• Teamwork experience in a 24/7 rotational shift work environment

Physical Requirements and Working Conditions:

• The ability to perform the essential responsibilities of this job in the Lenexa office on a hybrid basis (or more as needed to perform essential responsibilities
• The ability to use a computer and telephone for extended periods of time to communicate, create, and access information
• The ability to lift up to 50 lbs of computer or related equipment
• The ability to climb and stand on a latter as needed
• The ability to use hands and fingers to manipulate computer equipment with fine detail
• The ability to stand/bend/stretch/reach/kneel/crawl. etc. as needed
• The ability to regularly sit or stand for extended periods of time.

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve. 

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.