Enterprise Account Director

We are Indeed Flex. We Help People Get Jobs. Right now, we’re hiring!

The current staffing model is broken, with low wages and limited opportunities. As flexible work continues to grow, we’re taking a radically different approach: providing job seekers with control, ownership and choice, so employees can find the working patterns and scenarios to suit their lifestyles. In doing so, we aim to revolutionize the industry.

After demonstrating our approach throughout the UK under the Syft brand, we were acquired by Indeed.com in 2019 and we rebranded to Indeed Flex in 2020. With continued independence and phenomenal levels of support we’ve been able to accelerate our mission as we expand throughout the US as well as the UK. Fast growth creates tremendous opportunities - come and join a team of inquisitive, passionate, and driven individuals helping each other grow and building something meaningful!

Main Purpose

As an Enterprise Account Director at Indeed Flex, you will be the primary architect of our ongoing strategic partnerships. You will manage a portfolio of existing client accounts and recent business wins, focusing on increasing revenue, driving profitability, and ensuring long-term retention.

The purpose of this role is to act as a strategic advisor, helping our clients improve productivity, recruitment processes, and overall performance through our platform. You will identify new lines of business and manage key accounts in line with agreed-upon contracts and KPIs for Managed Service Provider (MSP) or Neutral Vendor contracts.

*This position is locates onsite in Austin, TX (at The Domain), five days per week, with the option to work from home on Thursdays. 

Qualifications & Skills

• Minimum 3+ years in an Account Director or Program Manager role, with a strong preference for enterprise-level or multi-site operations.
• Proven track record of independently winning and managing client contracts valued at $5M - $10M+.
• Direct experience in the Recruitment, Staffing, or RPO sectors is preferred. However, we highly value candidates with a strong background in SaaS (Software as a Service) account management, provided you can demonstrate an ability to apply those skills to a tech-enabled service environment.
• Highly proficient with Salesforce (or similar CRM) and Google Workspace.
• Experience using collaboration tools such as Miro, Outreach, Zoom, and Slack within a distributed workforce.
• High level of technical acumen to quickly learn and utilize new software.
• Strong ability to collect, interpret, and analyze data and statistics to drive consultative, trust-based relationships.

Soft Skills: Exceptional interpersonal and communication skills, with the ability to influence stakeholders at all levels of an organization.

Key Responsibilities

• Strategic Planning: Define and execute a comprehensive account strategy to achieve short-term business objectives while securing long-term growth.
• Executive Relationship Management: Establish and nurture executive-level relationships within assigned clients to promote the company’s value proposition and uncover sales opportunities.
• Business Development: Drive repeat business through a deep understanding of client context, upselling, and cross-selling. Develop robust Business Cases and ROI analyses to support winning pitches.
• Solution Delivery: Track and monitor the delivery of solutions, ensuring all milestones are met and internal resources are appropriately allocated to the account.
• Internal Collaboration: Lead internal meetings to design recruitment and onboarding campaigns, report on sales activities, and implement new product features.
• Leadership: Hire, train, coach, and lead a high-performing team of Senior Account Managers or Client Success Managers.

You will thrive at Indeed Flex if:

• You’re Entrepreneurial: You see challenges as opportunities for growth and innovation.
• You’re Data-Driven: You believe in the power of metrics to devise the best solutions for your clients.
• You’re Accountable: You take ownership of results and invite new ideas for improvement.
• You’re Collaborative: You enjoy working across departments to solve complex problems.
• You’re Mission-Driven: You are committed to helping people get jobs instantly.

Benefits

• $120,000 to $146,000 annual salary
• Medical, Dental, Vision, and 401K
• Performance-based bonus totaling 8% of annual salary
• Access to Company & Employee Benefits
• 25 days PTO (prorated) + Birthday Off
• 8 Paid Holidays 
• Duvet days (½ day off every quarter)
• Volunteer days

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment to complete daily responsibilities and duties.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is required to sit or stand at a desk indoors for most of the day; and is occasionally required to climb or balance; and stoop, kneel, crouch or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

This position requires the employee to drive.

Position Type/Expected Hours of Work 
Hours are Monday - Friday, regular business hours. Occasional evening and weekend work may be required as job duties demand.

Travel
This position requires minimal travel, less than 25% of the time. Most travel is outside of the local area and will require overnight accommodations. 

All travel is subject to the Indeed Flex travel policy and will be recompensed per the policy. It is the responsibility of the employee to understand and abide by the Indeed Flex Travel Policy in order to receive appropriate expense reimbursements. 

AAP/EEO Statement
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Other Duties
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.