Client Success Manager

We are Indeed Flex. We Help People Get Jobs. Right now, we’re hiring!

We are a tech-first staffing platform that gives workers the freedom to choose their own shifts and businesses the power to hire with a click. We are removing the friction from the traditional agency model and replacing it with speed, transparency, and choice.

We operate with the agility and energy of a high-growth scale-up, but we are backed by the stability and resources of Indeed - the world’s #1 job site. This gives us a unique advantage: the freedom to innovate at speed, with the muscle to dominate the market.

💼  This is an in-office role, five days per week with the option to work from home on Thursdays. 

The Role

The primary purpose of this position is to manage the ongoing client relationships for Indeed Flex and function as a liaison between our divisions and contracted clients when needed. This position provides account management for key clients in line with agreed contracts and KPIs to provide strategic, unbiased, and objective advisory services that assist clients in improving recruitment processes, productivity, and overall performance.

What you'll need

• 1+ year of experience in Account Management, Customer Success, Client Services, or a similar customer-facing role, preferably within staffing, recruitment, workforce solutions, SaaS, HR technology, or RPO.
• Demonstrated track record of achieving or exceeding customer retention, growth, renewal, or satisfaction goals through proactive account management and relationship building.
• Proficiency using Salesforce or a comparable CRM platform to manage customer relationships, maintain accurate account records, track activities, and report on account health and opportunities.
• Proven ability to influence and coordinate cross-functional teams without direct authority, driving accountability, managing follow-through, and ensuring customer commitments are delivered on time.
• Experience leveraging technology, automation, and AI-powered tools to improve productivity, streamline workflows, enhance decision-making, and elevate the customer experience.
• Experience managing a portfolio of customer accounts and developing long-term strategic relationships that drive retention, expansion, and customer success.
• Exceptional written and verbal communication skills, with the ability to build credibility and collaborate effectively with customers and stakeholders ranging from frontline users to senior leadership.
• Strong technical aptitude, with a demonstrated ability to quickly learn and effectively utilize new software, systems, and emerging technologies in a fast-paced, technology-driven environment.
• Excellent analytical and problem-solving skills, with experience interpreting data, identifying trends, conducting root cause analysis, and developing practical solutions to improve customer outcomes.
• Exceptional organizational and project management skills, with the ability to successfully manage multiple customer accounts, competing priorities, and changing deadlines while maintaining a high level of accuracy and responsiveness.
• Self-motivated and action-oriented, with a strong sense of ownership, the ability to work independently with minimal supervision, and a bias toward driving initiatives through to completion.
• Comfortable using data and customer insights to prioritize work, identify opportunities for growth, and make informed business recommendations.