Back to jobs
New

Desktop Support Engineer

Sydney, Australia

At IMC, technology is at the core of everything we do, and how we build and maintain our user space infrastructure is key to our global success. Our Operations Engineering team designs, automates, and scales the systems that power our workstations, tools, and user environments across our Windows environment.

As a Desktop Support Engineer, you will be the first point of contact for our trading and technology teams, ensuring they have reliable, high-performance systems to do their best work. You'll troubleshoot issues, deploy hardware and software, and contribute to projects that improve how we support our users. This role is ideal for someone early in their IT career who thrives on variety, learns quickly, and is eager to grow their technical expertise in a fast-paced trading environment.

Your Core Responsibilities:

  • Provide frontline on-site technical support for hardware, software, and peripheral issues across Windows and MacOS operating systems
  • Deploy, configure, and maintain end-user devices through Intune and JAMF
  • Support productivity tooling such as MS Office, Jira, Confluence, MS 365
  • Troubleshoot and resolve incidents related to operating systems, applications, networking, and authentication
  • Manage user accounts, permissions, and group memberships in Active Directory, Okta and MS 365
  • Collaborate with colleagues across APAC, Europe, and the US to deliver a consistent user and admin experience

Your Skills and Experience: 

  • Tertiary qualifications in Information Technology or Engineering with strong academic results, or relevant experience in lieu
  • 1-3 years of experience in a Desktop Support, Helpdesk, or similar IT support role
  • Experience with hardware troubleshooting across desktops, laptops, and peripherals
  • MDM administration experience – JAMF/Intune/Workspace ONE etc.
  • Familiarity with Active Directory and Windows 11, including troubleshooting and configuration
  • A passion for technology and proven ability to learn new technologies
  • Strong communication skills with the ability to support users of varying technical skills
  • Ability to work effectively under pressure and prioritise competing demands

About Us

IMC is a global trading firm powered by a cutting-edge research environment and a world-class technology backbone. Since 1989, we’ve been a stabilizing force in financial markets, providing essential liquidity upon which market participants depend. Across our offices in the US, Europe, Asia Pacific, and India, our talented quant researchers, engineers, traders, and business operations professionals are united by our uniquely collaborative, high-performance culture, and our commitment to giving back. From entering dynamic new markets to embracing disruptive technologies, and from developing an innovative research environment to diversifying our trading strategies, we dare to continuously innovate and collaborate to succeed.

 

Create a Job Alert

Interested in building your career at IMC? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...
Select...

Please read the terms and conditions of the IMC Privacy Statement.

Select...

Please read the terms and conditions of the IMC Confidentiality Acknowledgement.

IMC APAC Voluntary Disclosure

IMC is an equal opportunity employer. IMC prohibits discrimination of any type and affords equal employment opportunities to applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity and expression, national origin, age, disability, and/or any other categories protected by applicable local law. Completion of this section is voluntary and will not affect your opportunity for employment or the terms or conditions of your employment. If you require adjustments to your working arrangements or the recruitment process, please let us know when applying. The data collected from these questions will be stored separately from your individual application and will be kept confidential.

 

Select...