Cutomer Experience Internship

Customer Service Specialist | Join the PropTech Revolution
About Us – Transforming the Future of Real Estate
Huspy was founded in August 2020 as a digital mortgage platform, and since then, we’ve become the leading PropTech company in the EMEA region. Backed by global investors such as Sequoia, Balderton, Founders Fund, and Olayan, we’re changing the game with offices in Dubai, Abu Dhabi, Madrid, and Valencia. Our vision is clear: to build an all-in-one super app that empowers agents, mortgage advisors, and homeowners—taking the real estate industry to the next level.

The Role – Make Every Customer Experience Unforgettable
As a Customer Service Specialist, you’ll play a key role in improving the Huspy customer journey by delivering top-notch service and ensuring an outstanding experience for every user. You'll work closely with the Operations team, supporting issue management and cross-team coordination to guarantee a smooth and efficient service. Your contribution will have a direct impact on business growth and team success.

Key Requirements
📄 A university internship agreement is required
🛠️ Basic knowledge of tools like Google Sheets and Zapier is a plus

What You’ll Do (Your Superpowers)
👥 Customer Interaction (80%)

• Make outbound calls to potential or current clients to confirm service quality, collect feedback, and resolve basic inquiries or escalate to the appropriate teams

• Ensure a friendly, professional, and high-standard experience in every interaction

• Log all interactions clearly and accurately in our CRM

🗂️ Operational & Administrative Support (20%)

• Assist in updating databases, tracking cases, and completing recurring administrative tasks

• Collaborate with teams such as Customer Success and Sales to ensure traceability across processes

• Identify opportunities for operational or internal communication improvements

📌 Project Execution & Incident Management

• Support the implementation and follow-up of operational projects that help accelerate customer funnel conversion and optimize our property portfolio

• Communicate daily with clients and/or real estate advisors to support incident resolution

What We Offer
💼 Paid internship
🍴 €240/month in meal vouchers
🧘 Access to Wellhub, our wellness platform
🚀 Experience in a fast-growing, innovative company with a dynamic work environment

The Talent We’re Looking For: It’s You!
You pursue excellence and don’t settle for average. You’re not afraid of making mistakes, learning fast, and working toward clear goals. You’re empathetic and have excellent communication skills. You either know or are eager to learn tools like Excel, Google Sheets, Zapier, or Tableau. You’re proactive, self-driven, and thrive in dynamic environments.

Why Join Huspy?
At Huspy, you won’t just work—you’ll help shape the future of real estate. Your voice matters, your ideas create impact, and your growth has no limits.

Ready to begin this journey? We’re excited to meet you!