Operations Manager

The Story So Far: Who We Are

Founded in August 2020, Huspy started as a digital mortgage platform and quickly evolved into the largest proptech company in the EMEA region. Fast forward to today, we have over 500+ employees across 5+ offices in UAE and Spain. Backed by leading investors such as Sequoia, Balderton, Founders Fund, and Olayan, our mission is to revolutionize the real estate industry by building an all-in-one super app designed to empower agents and mortgage brokers.

The Main Event: What You'll Do

As an Operations Manager, you will be at the forefront of our Madrid office operations, playing a pivotal role in driving and ensuring seamless day-to-day activities.
You will oversee operational processes, manage cross-functional teams, and implement strategies to optimize efficiency.
This is a key leadership role where you’ll work closely with stakeholders across the business to support our ambitious growth plans.

Key Responsibilities:

• Lead and manage the operations team to ensure smooth execution of all processes across sales, compliance, and customer support.
• Develop and implement operational strategies to scale our Madrid operations, aligning with the company's broader goals.
• Collaborate with product, sales, and customer success teams to streamline processes and enhance user experiences.
• Ensure compliance with local regulations and industry standards, overseeing risk management and process improvements.
• Monitor KPIs and operational performance metrics, providing regular updates and actionable insights to the executive team.
• Manage vendor relationships and coordinate with external partners such as legal teams, notaries, and service providers to facilitate property transactions.
• Troubleshoot operational challenges, identify areas for improvement, and implement best practices for process optimization.

The Perfect Match: What You Bring

• At least 5 years of experience in operations management, preferably in PropTech, Real Estate, or a tech startup environment.
• Strong proficiency in English and native proficiency in Spanish.
• Proven experience in leading teams, project management, and process optimization.
• Excellent organizational and analytical skills with strong attention to detail.
• Ability to work in a fast-paced environment, adapt quickly to changes, and meet tight deadlines.
• Exceptional communication and interpersonal skills, with the ability to work effectively across diverse teams.
• Experience with operational tools and software (e.g., CRM, project management platforms like Asana or Trello).