Penalty Charge Administrator

This posting is for hourly paid logistics employees to apply through.

This Penalty Charge Administrator role at Ocado Group is your chance to gain essential office experience in a crucial, high-energy team. You will be right at the heart of our operations, helping to keep our massive delivery fleet moving smoothly across the UK.

Why This Role is an excellent opportunity:

You will be the go-to person for managing all parking and traffic violations (PCNs) for the Ocado fleet. You will be a vital link between our delivery teams, internal departments, and our external partners.

• Be the Data Expert: Accurately input and manage all violation data into our central system.
• Investigator & Coordinator: Work closely with our delivery teams ("depots") to gather and confirm evidence for each case.
• Customer Champion: Review and respond to appeals from our drivers in a professional and timely way.
• Relationship Builder: Help manage the relationship with our external PCN management provider, making sure they have all the data they need.
• Keep all records and documentation flawless—attention to detail is key
• Go-To Support: Handle incoming queries from both internal teams and external contacts quickly and professionally.

About you

• Strong attention to detail
• Previous experience within a fast-paced administration role 
• Professional telephone and email manner
• Able to work independently and manage conflicting priorities
• Computer literacy (Google Suite, MS Office)

• Experience working in a logistics or fleet-based business
• Previous experience using case management or ticketing systems

What we offer you

Our employee benefits are designed for you, we care about people and we’ve ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately.

• 30 days ‘working from anywhere in the world’ policy 
• Wellbeing support through dedicated apps and an Employee Assistance Programme 
• 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)
• Pension scheme (various options available including employer contribution matching up to 7%)
• Generous Private Medical Insurance (within the first month of joining!)
• Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary) 
• 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete) 
• Train Ticket loan (interest-free)
• Cycle to Work Scheme
• Free shuttle bus to and from Hatfield Train Station to the Hatfield offices 
• Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices
• Opportunity to participate in Sharesave and Buy as You Earn share schemes
• 15% discount on Ocado.com and free delivery for all employees (within the first month of joining!)

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.