Gym Operations Lead
OVERVIEW:
Everybody knows, WE DO GYM. Now we do gyms.
We're pleased to announce that we’re opening our first-ever public gym in Wynwood, Miami. From a bedroom in Birmingham, UK to a global community of 20+ million, everything we’ve done has started in the gym. Now, we’re taking that one step further....
As a Gym Operations Lead, you’ll drive day‑to‑day gym execution while ensuring every member experience reflects our values of empowerment, inclusivity, and community. Passionate about fitness and the Gymshark brand, you’ll lead by example on the gym floor, maintaining a clean, organized, and service‑focused environment.
WHAT YOU'LL BE DOING:
- Represent Gymshark’s culture and values, acting as a passionate advocate for the brand and inspiring the team to do the same.
- Keyholder responsibility to open and close the club, ensuring operational readiness, security, and completion of all opening and closing procedures.
- Act as Manager on Duty in the absence of gym management, providing leadership, guidance, and decision‑making to ensure smooth operations and a positive member experience.
- Assist gym management with day-to-day operations, ensuring efficient execution of daily tasks and contributing to strategic goals.
- Lead by example, motivating the team to achieve goals while setting the standard for exceptional member service and operational excellence.
- Collaborate with gym management to support and execute initiatives and special projects that align with business goals and brand standards.
- Bring positivity, energy, and fun to the workplace, helping to create a motivated and engaged team environment.
WHAT YOU'LL NEED:
Essential Skills:
- Leadership – Ability to lead, support, and coach a diverse team to achieve shared goals.
- Key Holder– Minimum of one year of experience as a keyholder, with demonstrated responsibility for opening and closing operations.
- Customer Service Excellence – Strong ability to deliver friendly, welcoming, and high-quality service, ensuring a positive member and guest experience.
- Communication Skills – Clear verbal and written communication skills to effectively assist members and guests, explain products or services, and collaborate with team members.
- Problem-Solving – Ability to handle member and guest inquiries or issues calmly and professionally, delivering quick and effective solutions.
- Adaptability & Multitasking – Comfortable adjusting to changing priorities and managing multiple tasks in a fast‑paced environment.
- Teamwork – Collaborative, supportive, and committed to team success and high‑quality service.
- Attention to Detail – Commitment to cleanliness, organization, accuracy, and maintaining a safe, welcoming environment.
- Energy, Positivity & Patience – High-energy, enthusiastic attitude with the patience to work with diverse members, guests, and colleagues.
- Alignment with Brand Values – Genuine passion for wellness, fitness, and community, with enthusiasm for representing the brand.
- Flexible Availability – Available to work early mornings, weekends, holidays, and peak gym hours as needed.
- Physical Requirements – Ability to stand, walk, and remain active for extended periods, and to lift up to 50 lbs as needed, with or without reasonable accommodation.
Preferred Skills:
- Bilingual candidates encouraged to apply; Spanish proficiency is highly valued.
- CPR Certified.
SALARY RANGE
This is a Part Time role and has an hourly rate of $19.50 pr hour.
THE PERKS.
Standard benefits include:
- Comprehensive Medical, Dental & Vision plans
- Performance-based Bonus opportunity
- Competitive PTO
- Contributory 401(k)
- Gymshark Employee Discount & long service awards
- Enhanced Family Leave plans
- STD & LTD plans
Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.
BELONGING AT GYMSHARK.
Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email peopleteamusa@gymshark.com.
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