AI Specialist

Our client is an international online gaming company focused on delivering engaging and innovative gaming experiences, leveraging modern technologies to provide high-quality products and services for a global audience.

Perfect for those who aim to:

• Identify and implement AI solutions to optimise customer support, CRM, and iGaming product user journeys;

• Configure and manage AI tools (chatbots, automation flows) in platforms like Intercom;

• Improve UX through AI-driven automations;

• Design and optimise automation scenarios for player lifecycle, retention, and engagement;

• Build and optimise Slack automations (alerts, workflows, internal bots) to improve team efficiency and communication;

• Monitor AI and support performance (CSAT, automation rates), analyse results, and continuously improve workflows;

• Use chat and product analytics to identify friction points and suggest UX/product improvements;

• Support teams in adopting AI tools and best practices.

Experience you’ll need to bring:

• 2+ years in customer operations, CRM, or digital products (iGaming is a strong plus);

• Experience with Intercom or similar platforms;

• Hands-on experience with chatbots, automation tools, or AI assistants;

• Understanding of customer journey, UX, and retention mechanics in digital products;

• Analytical skills and experience with performance metrics;

• Experience working cross-functionally with Product, Support, or CRM teams;

• At least Intermediate level of English.

It's a perfect match if you have those personal features:

• Product thinking with a focus on user experience and business impact;

• Proactive, structured, and results-driven mindset;

• Attention to detail and customer-centric approach;

• Curiosity and willingness to experiment.