New

QA & Training Lead (Customer Support)

Anywhere
Growe welcomes those who are excited to:
  • Define and implement QA frameworks, policies, and best practices tailored to gambling regulations and compliance;

  • Ensure testing and quality standards meet regulatory requirements (e.g., RNG certification, responsible gaming, AML/KYC flows);

  • Lead, mentor, and grow a team of QA and trainers across multiple regions in the customer support department;

  • Allocate resources effectively between projects (casino, sportsbook, payments, CRM, etc.);

  • Provide training on tools, methodologies, and compliance standards relevant to gambling products;

  • Ensure thorough testing of payment gateways, bonus systems, game mechanics, RNG fairness, and user journeys;

  • Monitor test coverage and ensure defects are tracked, prioritized, and resolved before release.

We need your professional experience:
  • 5+ years of experience specializing in Customer support/Quality Assurance;

  • 2+ years of experience in people management (must have);

  • Strong background in setting up and improving QA frameworks, flows, and communication standards for support teams;

  • Hands-on experience with CSAT monitoring, QA scorecards, and driving measurable improvements in customer satisfaction;

  • Expertise in onboarding and training programs for customer support agents, including the development of soft skills and product knowledge;

  • At least Upper-intermediate level of English (written and spoken).

We appreciate if you have those personal features:
  • Excellent communication skills: able to build trust, connect with people quickly, and clearly convey feedback or ideas;

  • Leadership and coaching: inspires the team, supports growth, and creates a culture of quality and accountability;

  • Autonomy and self-organization: works independently without micromanagement, makes confident decisions, and manages priorities effectively;

  • Proactivity and strategic mindset: brings new ideas, identifies improvements, and drives innovative solutions into processes.

We are seeking those who align with our core values:
  • GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

  • DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

  • BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

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