VIP Account Manager

Colombia
Growe welcomes those who are excited to:

  • Manage and maintain relationships with VIP / high-value clients;

  • Act as the main point of contact for assigned accounts;

  • Provide personalized service and proactive communication;

  • Monitor client activity and performance metrics;

  • Identify opportunities for upselling and cross-selling;

  • Develop strategies to increase client retention and lifetime value;

  • Handle escalations and complex client issues efficiently;

  • Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.);

  • Track KPIs related to retention, reactivation, and revenue growth;

  • Stay updated on products, promotions, and market trends;

  • Comply with company policies and security standards.

We need your professional experience:

  • Fluency in Spanish (mandatory);

  • Good command of English (written and spoken);

  • Previous experience as an Account Manager, VIP Manager, or similar role;

  • Experience in iGaming / fintech / online services (preferred);

  • Analytical mindset with ability to interpret client data;

  • Results-driven with strong focus on revenue and retention.

We appreciate if you have those personal features:

  • Strong sales, negotiation, and communication skills;

  • High level of responsibility;

  • Experience or strong ability in cross-selling and identifying revenue opportunities;

  • Proactive mindset, with the ability to anticipate client needs and take initiative;

  • Creative and out-of-the-box thinking to solve problems and enhance user engagement.

We are seeking those who align with our core values:

  • GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

  • DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

  • BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

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