Payments Monitoring Lead

Growe welcomes those who are excited to:

• Monitor payment traffic in real time, handling emergency alerts;

• Reroute traffic fast and accurately according to instructions and the current state of payment providers;

• Escalate drops and anomalies on processing traffic to payment providers and respective internal teams to solve issues;

• Document changes on the payment provider's side and internal distribution (cashier including buttons order, providers distribution, on/off, payment flows, etc.);

• Dive deep into the current payment flows, methods, existing monitoring, providers' prioritization, etc;

• Announce critical changes in payment flow, closed shift report;

• Control the quality of cashier setup across regions;

• Manage 3 or more Payment Monitoring Specialists at a time, handling their performance reviews, shift timetables, days off and annual leave approval.

We need your professional experience:

• 4+ years of experience at the same position or in Fintech, E-commerce, or PSP;

• Advanced Excel and other MS Office software user;

• Good understanding of online payments technical integrations, funnels, flows;

• Experience in written and oral communication with foreign customers or partners;

• Good understanding of payment and transactional systems and services;

• Experience in work with Grafana, Tableau is a plus;

• English at upper intermediate level (written, spoken);

• Ability to make decisions on payment distribution, disabling/enabling methods independently.

We appreciate if you have those personal features:

• Attention to details;

• Persistence, resourcefulness;

• Multitasking, quick task execution;

• High level of communication skills;

• Good team player skills.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.