KYC Quality Assurance Team Lead

Growe welcomes those who are excited to:

• Conduct audits and quality checks of KYC processes, analyze findings, and implement corrective and preventive measures;

• Develop and implement KYC quality standards, procedures, and best practices;

• Ensure compliance with internal policies, regulatory requirements, and audit recommendations;

• Prepare reports on KYC process quality, approval/decline trends, and workload, providing recommendations for optimization;

• Manage the Quality Control team, including task allocation, goal setting (OKRs/KPIs), and staff development;

• Organize training, mentoring, and onboarding to support team growth and skill development.

We need your professional experience:

• 3+ years of experience in KYC/AML operations, compliance, or quality control within financial services, iGaming, fintech, or related industries;

• Proven experience in KYC process quality assurance, including audits, gap analysis, and process improvements;

• Strong understanding of global KYC/AML regulations and their operational application;

• Experience leading and developing teams, setting goals, conducting performance reviews, and coaching;

• Skilled in analyzing KYC data, preparing reports, and providing actionable recommendations;

• Excellent communication and collaboration skills, including reporting QA results to senior leadership and cross-functional teams;

• English level - Advanced.

We appreciate if you have those personal features:

• Strong attention to detail and accuracy;

• Analytical mindset with problem-solving skills;

• Leadership qualities with ability to mentor and motivate a team;

• Clear and confident communication skills;

• Adaptability in a fast-changing environment;

• High sense of responsibility, integrity, and confidentiality.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.