Senior IT Operations Engineer

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.

Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.

Are you a problem solver? Do you have a passion for providing superior service?

Groupon is an experienced marketplace that brings people more ways to get the most out of their city or wherever they may be. By enabling real-time mobile commerce across local businesses, live events, and travel destinations, Groupon helps people find and discover experiences––big and small, new and familiar––that make for a full, fun, and rewarding life. Groupon helps local businesses grow and strengthen customer relationships––resulting in strong, vibrant communities. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking, and celebrates success. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking, and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.

 

We are seeking a skilled and motivated IT Operations Engineer to join our internal IT team. The ideal candidate will be responsible for managing and supporting our Windows and Linux based internal systems, ensuring their optimal performance, security, and reliability. The day-to-day functions of this role include providing internal systems support.

 

You’ll spend time on the following:

• Manage and maintain Windows and Linux servers plus related infrastructure.

• Manage and maintain Active Directory.

• Develop and execute PowerShell, Bash and Python scripts for automation and system management.

• Deploy and manage infrastructure as code using Terraform.

• Utilize GitHub for version control and collaboration.

• Administer Google Workspace and OKTA for identity and access management.

• Manage device configuration and security policies using Intune.

• Oversee the deployment and management of Apple devices through Kandji.

• Manage and optimize AWS/GCP infrastructure, including networking components.

• Monitor system performance, troubleshoot issues, and implement solutions.

• Ensure compliance with security policies and best practices.

• Collaborate with other IT teams to support and improve overall infrastructure.

 

We’re excited about you if you have:

•    Bachelor's degree in Computer Science, Information Technology, or a related field.

• 5+ Years Managing Windows Infrastructure, significant experience in overseeing Windows-based systems, including servers and networks.

• Demonstrated expertise in managing and maintaining Active Directory.

• Strong command of PowerShell, Bash or Python scripting for automation, system management, and task execution.

• Experience administering Google Workspace and OKTA for user identity and access management.

• Competence in managing device configuration and security policies using Intune, along with experience in overseeing Apple device deployment and management through Kandji.

 

Must-have competencies:

• Windows Server and Linux Administration: Oversee and manage Windows Server and Linux environments, ensuring their optimal performance and reliability.

• Active Directory Management: Maintain Active Directory, including user accounts, groups, and group policies, to facilitate efficient user management and resource allocation.

• Automatisation Scripting: Develop and execute PowerShell, Bash or Python scripts to automate tasks, streamline system management, and enhance operational efficiency.

• Google Workspace and OKTA Administration: Administer Google Workspace and OKTA platforms for identity and access management, ensuring secure and efficient user authentication and authorization processes.

• Intune and Kandji Management: Manage device configuration, security policies, and deployment of devices, particularly Windows and Apple devices, using Intune and Kandji to maintain uniformity and security across the infrastructure.

• Ansible Configuration Management: Utilize Ansible to automate configuration management tasks, ensuring consistency and efficiency across infrastructure components.

• Terraform for Infrastructure as Code: Implement infrastructure as code principles using Terraform to define and provision infrastructure resources programmatically, facilitating scalability and reproducibility.

• GitHub for Version Control: Utilize GitHub for version control, enabling collaborative development, code review, and tracking changes to infrastructure configurations and scripts.

 

We value engineers who are:
•    Customer-focused: We believe that doing what’s right for the customer is ultimately what will drive our business forward.
•    Obsessed with quality: Your production code just works & scales linearly
•    Team players. You believe that more can be achieved together. You listen to feedback and provide supportive feedback to help others grow/improve.
•    Fast learners: We are willing to disrupt our existing business to trial new products and solutions. You love learning how to use new technologies and then rapidly apply them to new problems.
•    Pragmatic: We do things quickly to learn what our customer’s desire. You know when it’s appropriate to take shortcuts that don’t sacrifice quality or maintainability.

 

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.

Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at grouponcareers.com.