Payments Monitoring Specialist

GR8 Tech is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry.

We have а great experience: GR8 Tech platform successfully handles millions of active players and offers best practices to develop and grow in the gambling industry. We are here to provide great gaming tech to satisfy even greater ambition!

We develop complete tech coverage for gambling businesses worldwide, including iGaming platform solutions, consulting, integration, and long-lasting operation services.

We are driven by our ambition to make a great product with great people! Together we move the world of iGaming forward — join!

Payments Monitoring Operator is responsible for processing all incoming requests from internal and external partners regarding the operation of Payment Methods and performs the actions to enable / disable Payment Methods.

About your key responsibilities and impact:

• Processing incoming requests from internal and external partners regarding the health of Payment Methods;
• Notifying customers and internal teams of difficulties or issues with Payment Methods;
• Enabling / disabling Payment Methods depending on requests and in accordance with the instructions;
• Monitoring payments traffic 24\7, handling an emergency alerts;
• Creating, monitoring and support dashboards of payments traffic;
• Supporting payment methods on the website;
• Communication with providers and other teams for investigating and solving incident;
• Complex problem - solving with traffic issues about payment systems according to escalation policy;
• Incident response with payments traffic according to SLA;
• Meeting monthly individual and team performance goals.

Essential professional experience:

• Ability to multitask and working with a high volume of information;
• Stress resistance;
• Good communication skills;
• Analytical mind;
• Attention to details;
• Good organizational skills;
• Ability to work in a team and independently;
• Good knowledge of the online payments industry;
• Ability to work in shifts (including night shifts);
• Intermediate English and higher.

What we offer:

Benefits Cafeteria:

• Sports compensation;
• Medical coverage;
• Psychological support;
• Home-office coverage.

Work-life:

• Remote work, Coworking compensation;
• Childcare budget;
• Maternity leave;
• Paternity leave;
• Additional 2 days for family events.

Our GR8 Culture:

• Open feedback and transparent direct communications;
• Growth and development: better every day;
• High tolerance to experiment and mistakes;
• Supportive friendly environment.

Data Protection Information regarding the processing of your personal data in connection with the recruitment and selection process can be found in the Candidate Privacy Notice at https://gr8.tech/candidate-privacy-notice/.