Payments Operations Head

GR8 Tech is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry.

We have а great experience: GR8 Tech platform successfully handles millions of active players and offers best practices to develop and grow in the gambling industry. We are here to provide great gaming tech to satisfy even greater ambition!

We develop complete tech coverage for gambling businesses worldwide, including iGaming platform solutions, consulting, integration, and long-lasting operation services.

We are driven by our ambition to make a great product with great people! Together we move the world of iGaming forward — join!

About your key responsibilities and impact:

• Overseeing and leading daily operational activities; ensuring efficient service delivery in alignment with client expectations and contractual agreements;
• Collaborating closely with clients to establish and maintain strong working relationships; addressing their needs and concerns promptly; ensuring timely and accurate processing of payments and approval rates;
• Monitoring key payment providers and their services; identifying potential risks and opportunities; collaborating with stakeholders to address service provider issues and ensure contractual obligations are met;
• Continuously evaluating and improving operational processes to enhance efficiency and effectiveness; implementing best practices and recommending process enhancements to streamline workflows;
• Documenting operational processes and workflows to ensure consistency and compliance; identifying opportunities for process optimization and efficiency improvements;
• Monitoring and analyzing key performance metrics, including Approval Rate ownership; assessing service quality and identifying areas for improvement;
• Forecasting resource requirements based on transaction volumes and growth projections; allocating resources effectively to maximize productivity;
• Generating and distributing regular operational reports to senior management; summarizing operational performance, trends, and areas for improvement; presenting findings and recommendations for optimizing operational processes;
• Creating and delivering client reports on operational performance, incident status, and key metrics; collaborating with clients to understand their reporting needs and providing customized reporting solutions;
• Establishing and maintaining incident management processes, including incident identification, prioritization, resolution, and reporting; coordinating incident response efforts across teams to minimize impact on clients.
  
  

Essential professional experience:

• Higher education
• Advanced English level with ability to discuss business
• Bachelor's degree in Business, Technical or a related field (MBA preferred).
• Proven track record of success in a similar role within the fintech industry (B2B).
• Strong analytical skills with the ability to interpret data and SLA trends.
• Exceptional leadership and team management abilities.
• Excellent negotiation and communication skills.
• Strategic thinker with a results-oriented mindset.
• Ability to thrive in a dynamic and fast-paced environment.

Desirable skills and personal features:

• Ability to act with minimal guidance, be proactive, and handle uncertainty
• Tracking of tasks from idea to completion
• Building, documenting, supervising business processes
• Excellent presentation skills
• Proactive position and attitude
• Strong communication and negotiation skills
• Resourcefulness
• Multitasking, time management, and planning skills
• Attention to details
• Excellent organizational skills

What we offer:

Benefits Cafeteria:

• Sports compensation;
• Medical coverage;
• Psychological support;
• Home-office coverage.

Work-life:

• Remote work, Coworking compensation;
• Childcare budget;
• Maternity leave;
• Paternity leave;
• Additional 2 days for family events.

Our GR8 Culture:

• Open feedback and transparent direct communications;
• Growth and development: better every day;
• High tolerance to experiment and mistakes;
• Supportive friendly environment.

Data Protection Information regarding the processing of your personal data in connection with the recruitment and selection process can be found in the Candidate Privacy Notice at https://gr8.tech/candidate-privacy-notice/.