Customer Onboarding Optimisation Coordinator

At Flipdish, we’re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.

Everything we do is designed to make running a restaurant satisfyingly simple, in a world that’s anything but.

About this role… 

As an Onboarding Optimization Coordinator, you’ll play a pivotal role in ensuring seamless customer onboarding at Flipdish. As the initial point of contact post-sales, you'll shape our clients' first impressions and set the tone for their journey with us. Your adaptability and depth of knowledge will be crucial in catering to varying learning styles, guiding clients through our processes at their own pace.

You’ll understand the importance of personalised support. Some clients crave immediate understanding, while others prefer a gradual approach. With wisdom and pragmatism, you’ll meticulously attend to every detail, ensuring each client receives the tailored assistance they need to thrive in their partnership with us.

 

In this job, you’ll…

• Be the ultimate owner of the end to end onboarding and the activation of our top strategic Flipdish clients in Ireland, including system configuration and set up, and ensure you are meeting or exceeding on key metrics that feed into team-based goals around customer retention, growth, and advocacy.
• Provide regular status updates to the wider team, keep CRM information up-to-date, and ensure that project deadlines are being met (or exceeded) and all the core project activities are being completed.
• Become a Flipdish product guru, knowing all the ins-and-outs of how customer accounts are set up and can be configured to meet their specific requirements.
• Be the face of Flipdish for customer-facing onboarding communication, meetings and problem solving, and ensure the customer knows what is happening at all times.
• Work hand-in-hand with Onboarding, Sales, Success, Field Implementation, Hardware and Logistics, Integrations, and Product Education to ensure our customers have an exceptional Onboarding experience.

 

We’re looking for…

• 4+ years Professional Experience: In client-facing onboarding, customer success, account management, or project management.
• Customer-Centric Mindset: You have a strong focus on delivering outstanding customer experiences, understanding their needs, and ensuring their success with Flipdish's products and services.
• Project Management Skills: You are organised, responsive, detail oriented and, most importantly, you have a strong bias for action (i.e. you get things done). We are looking for someone who is extremely proactive in their work and can take the lead on keeping the ball rolling.
• Technical Skills: You are technically strong and like to understand all the combinations and permutations of system configurability - in order to deliver the perfect customer outcome.
• Communication Skills: You are an exceptional communicator, both written and verbal, and are comfortable managing challenging customer situations.
• Problem-Solving Skills: You have a track record of resolving complex problems and taking a proactive approach to analysing issues and generating solutions, and are a doer who is unfazed by ambiguity and who thrives under pressure.
• Someone based in Dublin, to visit our customers in case it’s necessary and be close to our different colleagues in Ireland.
• Car + driving licence is necessary for this role.
• Expectation 2+ days per week in the office

Some of our incentives include:

🏡 Hub model - we encourage a healthy blend of hub & home working

🌴25 days holidays per year and plenty of company get togethers!

❤️‍🩹 Healthcare coverage

🎭 Team meet-ups and social events

🔗 You can read more about our benefits here

 

🦄 About Flipdish

We’re Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we’ve evolved around our customers and their needs. We’re not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.  

We go to great lengths to understand our customers (check out our C-suite on work experience). We’re food industry natives. We’ve worked in busy kitchens and run busy restaurant franchises. We don’t just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do.

 

Our culture

At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it is!). But, this all depends on our employees. And that’s because we trust our employees to define what sort of an employer Flipdish is. 

Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment. 

We’re a company that values diversity, inclusion, and wellbeing as standard. We believe in balance, not burnout. And all permanent employees qualify for our share scheme because we share our success. 

We certainly encourage flexibility where possible and combine this with beautiful offices in bustling cities like London, Dublin & Karachi. We’re focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!

So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don’t see an opening just yet, do get in touch and register your interest with us anyway. We’ll be in touch as soon as something suitable opens up.

🙈Don’t be shy. Apply. 

We know that imposter syndrome can be a thing. Don’t let it be. We want enthusiastic people from all backgrounds. If you feel like you’re up for working with us, get in touch. 

We also understand neurodivergent candidates might need assistance. That’s not a problem in the slightest. Just reach out to us, we’d love to hear from you.