Customer Success Manager (EMEA)

As we continue to onboard new customers, we’re looking for a Customer Success Manager that takes our Customer Success initiatives to the next level, and inspires our customers and product team alike.

As our Customer Success Manager you will..

• Take full ownership of our customer relationships, acting as the primary point of contact to ensure our clients get the most value from Tilla daily.
• Drive the end-to-end customer journey, including onboarding, managing ongoing support, identifying and addressing challenges, and following up to ensure high customer satisfaction.
• Develop and execute strategies to enhance our customer experience, such as driving new product requests resources, maintaining a knowledge base, and implementing initiatives that improve service quality.
• Build strong, trusted relationships with our clients, understanding their needs and helping them succeed.
• Contribute to building an excellent team and company culture

Who you are

• You have strong operational skills and can manage complex workflows, but you’re also a strategic thinker who sees the bigger picture.

• You bring 3-5 years of Customer Success experience in a B2B SaaS environment where you have set up, run, and scaled reliable processes.

• You have experience managing accounts averaging €100k+ in ARR

• You’re a great communicator and collaborator, comfortable working cross-functionally with Product, Engineering, and senior leadership.

• You’re customer- and partner-centric, and know how to balance internal goals with external value.

• You’re resourceful, autonomous, and get things done without needing close supervision.

• You have strong analytical skills to isolate and resolve complex technical problems efficiently

Why us?

We offer...

• a competitive compensation package
• a startup adventure with the possibility to grow personally and professionally within a fast-paced and dynamic environment
• an opportunity to forever change the landscape of one of the most important industries on the planet
• the chance to actively shape your company and work environment from day one
• work-from-home and flexible working arrangements to balance your professional and private life

We believe that employing a diverse workforce is central to our success at Tilla. We make hiring decisions based on your experience and skills. Therefore, we welcome applications from all members of society, regardless of age, gender, disability, sexual orientation, race, religion or belief.