Account manager (VIP clients)

At Finyard, we’re a global team of engineers, data scientists, marketeers, and financial experts, passionate about technology and innovation. We’re all about bringing revolutionary software services to people all around the world, and have been since 2018.

Our mission is to innovate by launching modern software solutions in the FinTech space, giving users around the world simpler and quicker ways to transact and manage their investments. We are committed to ensuring every product we release is in service of our users, so that as we grow, so do they.

The main responsibility will be:

• Establishing effective communication with VIP clients, ensuring the highest standards of communication are consistently met.
• Analyzing the end user experience based on following data: customer’s feedback, support requests data analysis, service data statistics and internal testing
• Helping clients understand the platform and supporting them throughout the process of making a deposit
• Assisting clients  via various communication channels (phone, WhatsApp, platform chat, email, push notifications). Delivering the personalized account servicing to foster trust and long-term relationships.
• Own the resolution and satisfactory outcome of clients issue end to end
• Collaboration with the management and IT/Support departments

Discover your Fit:

Minimum of 1 year of experience in a similar role within the financial services industry, focusing on Forex, CFDs, or Crypto.

Background in sales would be a great plus

Proficiency in English(clear accent)

Strong negotiation, communication, and interpersonal skills, with an analytical mindset.

We are ready to provide for you:

• 100% remote job
• Competitive salary 
• Opportunity to work in international and cross-functional team with challenging and in-demand product
• Medical insurance after probation period
• Additional sick leaves every 6 months
• Birthday gifts

Are you interested? Let's talk!