Application Engineer

Who we are

Distran is a fast-growing, award-winning, Swiss high technology company producing an extraordinary product: a sensor that literally sees the sounds. Our unique product is used by major global players in Oil and Gas, Chemical, Power and even Space Exploration to detect gas leaks before they become dangerous to either humans or the environment. With strong growth in 35+ countries, our company continues to expand thanks to our amazing people passionate about innovation, climate change, and protecting the environment.

About the role

Due to strong growth in several territories and due to expansion in our customer base, we are looking for a colleague to join us as Application Engineer. The role will focus on maintain and increasing the customer satisfaction and experience with the Distran products in the after-sales process, by increasing our end-user application portfolio, and ensuring the best technical training programs.

Tasks and Responsibilities

• Organize and conduct internal and external product trainings to customers, sales organization and distributors, either at customer’s site or remotely. Ensure technical training programs fit the needs of the customers. Create or adapt the necessary training methods and materials depending on the end-user application.
• Manage technical documentation such as User Manuals, Start Guides or FAQ’s.
• Assure technical support to customers.
• Collect and centralize information about field applications. Conduct and collect data from feasibility studies for particular applications.
• Support in writing white papers, journal publications, technical competitions, etc.
• Gather information collected at customer site about product performance as well as operational market intelligence.

Your profile 

• Graduated with Bachelor’s or Master’s degree in Engineering, Electronics, Physics, Chemistry or related. A PhD would be a plus.
• Previous experience in a similar role.
• Technical customer support is an advantage.
• Technical training or teaching experience would be a plus.
• Great organization skills and flexibility - ability to work under pressure and handle multiple tasks with different priorities to cope with deadlines and competing demands.
• Excellent technical writing skills.
• Excellent verbal communication skills.
• Ability to interdisciplinary work across all levels, functions, and regions.
• Driven by helping others, customer focused and a problem solver.
• Composed, can deal with customer complaints in a diplomat way.
• Empathic, cultural aware.
• Language: fluent in English and Italian (verbal and writing), French would be a plus.
• Willingness to travel abroad approximately 30% of the time.
• Driving license.

What we offer

Bringing groundbreaking innovative technology to a market best-seller is a rewarding social and professional experience. This job is for you if you like to give meaning to your work and have a strong impact on a product, on a company and on your professional growth. Besides a competitive salary package, since the establishment of our offices our employees in Zürich have been enjoying working in a multicultural and central location in the heart of a vibrant neighborhood of Zürich, as well as engaging weekly events sponsored by us.

Note to agencies

Distran does not accept unsolicited resumes from any sources other than directly from a candidate. Distran will not pay a fee for any placement resulting from the receipt of an unsolicited offer, even in a situation where Distran employs the relevant candidate. Agencies must obtain advance written approval from Distran’s Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening. Distran will not pay a fee to any Agency that does not have such agreement in place.