Commercial Implementation & Service Engineer - US

About Dexory
At Dexory, we believe that real-time data will revolutionise the logistics industry. We are building the ultimate data insights platform, providing companies with unprecedented, real-time access to their operations. Our autonomous data capture technology and insights generation capabilities help measure, track, and locate goods across warehouses in real time, while building the ultimate digital twin of facilities.

We are at an exciting stage of rapid growth, working with major industry leaders in logistics and warehousing to integrate automation, data intelligence, and digital twin technology into their operations. Backed by some of Europe’s top VCs and driven by passion, curiosity, and teamwork, we are looking for exceptional individuals to join us in shaping the future of logistics.

We value humility and are as interested in your character as we are in your talent. If you resonate with our mission, please apply—even if you don’t meet all listed criteria. Diversity drives innovation, and we foster an inclusive, energetic company culture.

About the Role

As a Commercial Implementation & Service Engineer, you will play a crucial role in deploying, maintaining, and servicing our cutting-edge technology at customer sites. You will work closely with both the commercial and engineering teams to ensure the successful implementation, integration, and ongoing support of our products. This role will involve extensive hands-on work with both hardware and software, requiring frequent travel across the UK and Europe to customer sites.

Key Responsibilities

• Serve as the primary point of contact for customers during product deployment and installation.
• Schedule, coordinate, and execute the installation of Dexory’s hardware and software solutions, including mechanical, electrical, software, and network components.
• Conduct on-site and off-site servicing, maintenance, troubleshooting, and repairs for Dexory robots and equipment.
• Develop, implement, and maintain work instructions for installation, service, and repair tasks.
• Maintain clear communication with customers, addressing technical issues and ensuring optimal system performance.
• Document installation, deployment, operational, and troubleshooting processes for internal and external stakeholders.
• Lead or support root cause analysis and continuous improvement initiatives.
• Ensure compliance with quality assurance processes, health and safety regulations, and industry best practices.

Requirements

• Strong technical knowledge of computer systems, hardware, and software integration.
• Hands-on experience in electromechanical assembly, servicing, and troubleshooting (experience in autonomous systems, robotics, or computer vision applications is a plus).
• Excellent problem-solving abilities and debugging skills, particularly in real-world environments.
• Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders.
• Willingness to travel frequently to customer sites across the US and North America.
• A full US driving license.
• A valid passport with the ability to travel internationally without restrictions.

Preferred Skills & Experience

• Experience with business tools such as Jira, Confluence, Slack, and G-Suite.
• Familiarity with manufacturing software and execution systems.
• Linux operating system experience.
• Knowledge of root cause analysis methodologies.

Benefits

• The opportunity to join an early-stage, high-growth company and make a significant impact.
• 20 days of paid time off
• 401K, Health Insurance, Social Security, and more. 

Equal Opportunity Statement

Dexory provides equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, veteran status, or any other characteristic protected by local laws. This policy applies to all aspects of employment, including hiring, placement, promotion, termination, layoff, compensation, and training.