Junior Cloud Support Engineer

• Ready to start your career in IT and develop your skills in cloud technologies and customer support? 
• Keen to join a supportive global team, where you’ll receive guidance to further grow your career? 
• Want to be part of a growing global IT company, that is one of the top 3 Microsoft, AWS & GCP partners in Ukraine?  

 Practical Information:    

Location: Kyiv, Ukraine | Reports to:  Services Director | | Team size: 16 | Work Arrangement: Hybrid | Visa Requirements: Valid working visa for Ukraine| Language Requirements: Fluent/native Ukrainian & English intermediate, written and spoken | Learn more: www.crayon.com/ua/  

As our new Junior Cloud Support Engineer, you will play a key role in delivering Level 1 IT support, acting as a local IT champion, and supporting Crayon systems. In this role you will provide assistance to internal staff, ensure services meet SLAs, and help maintain the local office environment. This role provides a unique opportunity to learn and grow your technical skills with the aim of advancing your career within IT and Cloud.  

Key responsibilities will include:  

• Providing multi-channel support, such as Zendesk, email, phone and in-person, for all Crayon staff, including service desk and infrastructure tickets, and hands-on assistance with key tools and applications 
• Delivering technical assistance related to Azure, Office365, infrastructure servers, computer systems, software, hardware, and managed virtual machines 
• Challenging the status quo, whilst proactively looking for opportunities for continuous improvement 
• Defining and documenting best practices and strategies regarding application integration and infrastructure maintenance within Zendesk and other systems to build on the knowledge base articles 

   What we need to see from you: 

• Foundational knowledge or exposure to IT support roles 
• Familiarity with cloud environments and experience with Azure and Microsoft 365 is considered an advantage 
• Solid communication skills for effective customer interactions 
• Excellent analytical and problem-solving capabilities 
• Ability to collaborate with the team to resolve technical issues  

What’s on offer?   

• Competitive salary, bonuses and social package  
• Possibility to access comfortable and modern office and workplace in Unit City 
• Ecoflow in use  
• Possibility of development and career growth in an international IT company  
• 100% training coverage by the company  
• Medical insurance after probation 

 Apply to join an award-winning employer!  

At SoftwareOne and Crayon, we are deeply committed to fostering a culture of diversity, equity, inclusion, and belonging (DEIB). We believe that diversity in all its forms strengthens our team and enhances innovation and effectiveness. We welcome applications from individuals of all backgrounds, regardless of race, color, age, origin, religion, sexual orientation, gender (identity), genetic information, neurodiversity, disability, or any other basis protected by local laws and regulations.
When filling vacancies, we prioritize equally qualified candidates who bring diverse backgrounds and experiences, helping to enrich our team dynamics and foster a vibrant, inclusive work environment.

If you require any assistance or reasonable accommodation during the application process, please let us know.

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. 

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