Operations Lead

• Keen to apply your experience leading Operations, Business Support, Project Office, or Shared Services teams to drive results through collaboration? 
• Are you confident in managing and developing a team with hands-on involvement, ensuring both operational excellence and individual growth? 
• Do you want to be part of a leading global player, Crayon and SoftwareOne, recognized across the industry for excellence in software, cloud, and digital transformation services?  

Practical Information:      

Location: Warsaw, Poland | Reports to: Country Manager | Visa Requirements: Valid working visa for Poland | Language Requirements: Professional/fluent level Polish &English, written and verbal | Work Arrangement: Hybrid, 4 days/week from the office 

The role:  
As our new Operations Lead, you will play an important role in supporting our customers, partners, and colleagues by managing pricing, agreements, billing, and software licensing. You will lead a team that ensures a smooth and efficient software purchasing process while also overseeing team development, managing sick leave, and conducting performance reviews. In this role, you will work with both public and private sector clients, using your organizational and communication skills to meet diverse needs. 
 
Key responsibilities will include:  

• Lead and support a team of operational specialists, focusing on individual development and collaboration with the Operations Management team 
• Provide customer support for both direct and indirect programs 
• Use our ERP system (D365) to efficiently create purchase orders and sales orders 
• Work with supplier tools such as Poet, Adobe LWS, MS VLPC, or similar platforms to register purchase orders 
• Manage the creation and renewal of agreements for customers and partners 

What we need to see from you:   

• Proven track record of successfully leading teams of 10–15 people, fostering collaboration and growth 
• Experience in operations, customer support, software solutions, or sales operations roles 
• Bachelor’s degree in a relevant business discipline 
• Practical expertise in order processing, agreement management, and contract administration 
• Ability to work effectively with both public and private sector clients 
• Strong communication and leadership skills, with a structured approach, attention to detail, and commitment to sharing best practices 

What's on Offer?     

• Private health care - up to 2 adults + 2 children    
• Sport benefits Cards – friends + family - share cost with the employee    
• Mental health program   
• Training opportunities  

Apply to join an award-winning employer!

At SoftwareOne and Crayon, we are deeply committed to fostering a culture of diversity, equity, inclusion, and belonging (DEIB). We believe that diversity in all its forms strengthens our team and enhances innovation and effectiveness. We welcome applications from individuals of all backgrounds, regardless of race, color, age, origin, religion, sexual orientation, gender (identity), genetic information, neurodiversity, disability, or any other basis protected by local laws and regulations.
When filling vacancies, we prioritize equally qualified candidates who bring diverse backgrounds and experiences, helping to enrich our team dynamics and foster a vibrant, inclusive work environment.

If you require any assistance or reasonable accommodation during the application process, please let us know.

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. 

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