Account Servicing Executive

Cobo is a trusted leader in digital asset custody and wallet infrastructure solutions. Founded in 2017 by blockchain pioneers, Cobo is trusted by more than 500 organizations worldwide, safeguarding billions of dollars in assets with a zero-incident security track record.

Today, Cobo provides the industry’s only unified digital asset wallet platform that integrates all 4 wallet technologies in one place – Custodial Wallets, MPC Wallets, Smart Contract Wallets, and Exchange Wallets. By combining a comprehensive suite of wallet solutions with advanced risk controls and developer tools, Cobo empowers organizations and developers to innovate and scale with ease.

Visit www.cobo.com for more information.

Role Overview

As an Account Servicing Executive, you will play a key role in managing and expanding relationships with our ecosystem partners and institutional clients. You will act as the primary point of contact for assigned accounts, ensuring a high level of client satisfaction, driving partner-led revenue growth, and supporting the seamless delivery of our products and solutions.

 

Job Responsibilities:

Client & Partner Relationship Management

• Serve as the day-to-day contact for assigned institutional clients and partners.
• Build and maintain strong, long-term relationships through consistent engagement and trust-based collaboration.
• Understand each partner’s business objectives and align Cobo’s solutions to support their growth.

Revenue Growth & Opportunity Development

• Identify upsell and cross-sell opportunities within existing accounts to achieve business growth targets.
• Collaborate with internal teams (Sales, Product, and Marketing) to support deal execution and post-sale expansion.
• Track and report on key account metrics and performance outcomes.

Partner Enablement & Success Support

• Provide go-to-market resources, marketing materials, and co-branding support for partner initiatives.
• Ensure timely resolution of partner issues by coordinating across internal technical and support teams.

Market Intelligence & Product Feedback

• Monitor market trends, competitor activities, and client feedback to identify growth opportunities.
• Consolidate partner insights and share structured feedback with Product and Business teams to inform future roadmap decisions.

Job Requirements:

• Bachelor’s degree in Business, Marketing, Finance, or related field.
• At least 2+ years in account servicing, partner management, or business development, ideally within SaaS, fintech, or cybersecurity.
• Proven success in maintaining client relationships and contributing to revenue growth.
• Strong relationship management, communication, and negotiation skills.
• Ability to manage multiple accounts and stakeholders in a dynamic environment.
• Analytical mindset for identifying opportunities and improving client satisfaction.
• Proficiency with CRM tools (e.g., Salesforce, HubSpot) and presentation tools.